ServiceNow Sales & Order Management Course in chennai
825 Ratings
ServiceNow Sales & Order Management Course in Chennai
Master sales operations, order lifecycle management, and customer fulfillment processes with Edubrights’ ServiceNow Sales & Order Management training in Chennai. This course is designed for students, freshers, business analysts, CRM professionals, sales coordinators, ServiceNow administrators, operations specialists, and working professionals who want to streamline sales and order management workflows using the ServiceNow platform.
Gain hands-on experience with sales process automation, order orchestration, customer request management, fulfillment workflows, service delivery coordination, reporting, and real-world enterprise sales operations projects through practical industry use cases.
Key Highlights:
✅ Real-Time Sales Operations Projects & Enterprise Order Management Use Cases
✅ Live Instructor-Led Training by Experienced ServiceNow Industry Experts
✅ Hands-On Practice with ServiceNow Sales & Order Management Solutions
✅ Sales Lifecycle Management & Customer Engagement Processes
✅ Order Capture, Validation & Fulfillment Workflow Automation
✅ Customer Request Management & Service Delivery Coordination
✅ Sales Pipeline Visibility & Operational Performance Tracking
✅ Workflow Design, Process Automation & Business Rule Configuration
✅ Order Status Monitoring, Escalation & Resolution Management
✅ Reporting, Dashboards & Sales Performance Analytics
✅ Integration with CRM, ERP & Enterprise Business Applications
✅ Governance, Compliance & Operational Best Practices
✅ Resume Building, Portfolio Development & Mock Interview Preparation
✅ Career Guidance, Placement Assistance & Certification Support
✅ Flexible Online, Classroom & Weekend Training Options
✅ Corporate Training for Sales, Operations & Service Management Teams
Build practical ServiceNow Sales & Order Management expertise, optimize end-to-end order processing workflows, and become industry-ready for careers in ServiceNow Consulting, Sales Operations, Order Management, Business Analysis, and Enterprise Service Management.
Call Course Advisor
₹25000
₹30000
Case Studies and Projects
2+
Hours of Training
20+
Placement Assurance
100%
Expert Support
Yes
Support & Access
Lifetime
Certification
Yes
Skill Level
All
Language
All
Course Objectives
1.What exactly ServiceNow Sales & Order Management training cover?
ServiceNow Sales & Order Management training covers sales process automation, order processing, quote and contract management, and customer engagement using ServiceNow.
2. What are the main objectives of the ServiceNow Sales & Order Management course for your development skills?
The course aims to equip you with skills to streamline sales workflows, automate order management, and enhance customer satisfaction on the ServiceNow platform.
3. Learn Order Workflow Automation
Gain expertise in automating sales requests, approvals, order processing, and fulfillment workflows.
4. Configure Customer and Order Management Solutions
Learn how to manage customer information, product orders, service requests, and fulfillment activities.
5. Implement Process Visibility and Performance Tracking
Develop skills to monitor order status, fulfillment performance, service levels, and operational efficiency.
Popular Techniques Covered in This Course
1.Sales workflow management
2.Quote and contract lifecycle
3.Order processing and tracking
4.Customer self-service portals
5.Workflow automation with Flow Designer
6.Reporting and analytics
7.Integration with ITSM and Finance
8.Case and communication management
9.KPI monitoring
10.Sales pipeline management
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. Customer Order Management Portal
Build a self-service portal where customers can place and track orders.
Project 2
2. Automated Sales Request Workflow
Create workflows that automate sales approvals and order processing.
Project 3
3. Order Fulfillment Tracking System
Develop a solution for monitoring order progress and fulfillment activities.
Project 4
4. Sales Performance Analytics Dashboard
Design dashboards to measure order volume, fulfillment rates, and customer satisfaction.
Project 5
5. CRM and Order Management Integration Project
Integrate customer relationship management systems with order fulfillment workflows.
Key Features
Edubrights offers ServiceNow Sales & Order Management Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to Sales & Order Management
- Overview of ServiceNow Sales & Order Management
- Key concepts and workflows
Module 2: Sales Workflow Configuration
- Managing leads, opportunities, and accounts
- Sales pipeline and forecasting
Module 3: Quote and Contract Management Creating and managing sales quotes Contract lifecycle and management
Module 4: Order Management and Fulfillment
- Order processing and tracking
- Integration with inventory and logistics
Module 5: Customer Engagement and Portals
- Self-service customer portals
- Case management and communication
Module 6: Workflow Automation
- Automating sales and order approval processes
- Using Flow Designer workflows
Module 7: Reporting and Analytics
- Sales performance dashboards and reports
- KPI tracking and analysis
Module 8: Integration with Other Modules
- Connecting Sales & Order with ITSM, CSM, and Finance
Module 9: Hands-on Labs
- Real-world scenarios and exercises
Module 10: Certification Preparation
- Exam tips and sample questions
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry Gain knowledge from experts with practical ServiceNow Sales & Order Management project experience in a variety of sectors.
Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture and cognizant employ trainers.
Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.
Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.
Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.
Succeed Our Resourceful Certification
This certification validates your expertise in managing sales and order processes using ServiceNow, preparing you for professional roles and industry recognition.
Course FAQs
Q1: What is ServiceNow Sales & Order Management?
A solution for managing sales and order workflows using ServiceNow.
Q2: Who should attend this course?
Sales professionals, admins, and IT implementers.
Q3: Does it cover quote management?
Yes, creating and managing quotes is covered.
Q4: Will I learn order fulfillment?
Yes, order tracking and processing are included.
Q5: Does it include customer portals?
Customer self-service portals are taught.
Q6: Are workflows and automation included?
Yes, sales and order workflows are automated.
Q7: Is reporting part of the syllabus?
Yes, sales performance reporting is included.Yes, software usage and compliance reports are taught.
Q8: Can I integrate with finance and ITSM?
Integration with other ServiceNow modules is taught.
Q9: Are there practical sessions?
Yes, hands-on labs are part of the training.
Q10: Does it prepare for certification?
Yes, certification preparation is included.
11. What job roles can I pursue after this course?
Sales Operations Analyst, Order Management Specialist, ServiceNow Consultant, and Business Analyst.
12. Is ServiceNow Sales & Order Management in demand?
Yes, organizations seek professionals who can improve customer experience and operational efficiency.
13. How long does it take to learn?
Typically 4–8 weeks depending on experience and learning pace.
14. Will I receive a certificate?
Yes, a course completion certificate is provided.
15. Does this course help with career growth?
Yes, it supports careers in sales operations, fulfillment management, customer service, and ServiceNow administration.
Get Training Quote for Free
Testimonials
Hear What Our Students Say
"Transform your life through Education, hear it from our Alumni"
6 LPA
Fathima
Student
Software Engineer
"Transform your life through Education, hear it from our Alumni"
8 LPA
Rahul
Student
Data Scientist
"Transform your life through Education, hear it from our Alumni"
8 LPA
Siddharth
NIELSON IQ
Data Analyst
