ServiceNow Admin

Module 1: Introduction to ServiceNow

• Overview of ServiceNow platform and applications
• Navigation and user interface basics

Module 2: User Administration and Roles

• Creating and managing users and groups
• Assigning roles and permissions

Module 3: Managing ServiceNow Data Tables, records, and fields overview Data import and export

Module 4: Form and List Layout Customization

• Configuring forms and lists
• Making fields mandatory, read-only, hiding fields

Module 5: Workflow and Automation Basics

• Introduction to workflows and approvals
• Automating tasks using ServiceNow Flow Designer

Module 6: Service Catalog and Request Management

• Creating and managing catalog items
• Request fulfillment process

Module 7: Reporting and Dashboards

• Creating reports and performance analytics
• Building and sharing dashboards

Module 8: Incident, Problem, and Change Management

• Overview of ITSM processes in ServiceNow
• Managing incidents, problems, and changes

Module 9: Hands-on Labs and Real-World Scenarios

• Practical exercises configuring user access, workflows, and reports

Experience in the Industry Gain knowledge from experts with practical ServiceNow Admin project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture  and cognizant  employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.