Course Objectives
1. What exactly ServiceNow Admin training cover?
ServiceNow Admin Fundamentals training covers the basics of managing and configuring the ServiceNow platform, including user administration, navigation, form customization, workflow basics, and reporting.
2. What are the main objectives of the ServiceNow Admin course for your development skills?
The course aims to equip you with foundational skills to administer ServiceNow effectively, customize the platform, automate routine tasks, and support business processes.
3. Learn IT Service Management (ITSM) Processes
Understand incident, problem, change, and request management workflows.
4. Configure Users, Roles, and Access Control
Learn how to manage users, roles, groups, and security rules in ServiceNow.
5. Build and Customize Applications
Understand how to customize forms, tables, workflows, and modules.
Popular Techniques Covered in This Course
1.ServiceNow navigation
2.User and group management
3.Role-based access control
4.Form and list customization
5.Workflow and automation using Flow Designer
6.Service catalog management
7.Incident and change management
8.Reporting and dashboard creation
9.Basic ITSM knowledge
10.Data management and import/export
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. IT Help Desk Ticketing System
Build a complete incident management system for IT support teams.
Project 2
2. Employee Onboarding Service Portal
Create a service catalog for onboarding new employees.
Project 3
3. Change Management Workflow System
Design a structured approval system for IT changes.
Project 4
4. CMDB Asset Management Project
Develop a configuration database for IT infrastructure tracking.
Project 5
5. Enterprise Service Portal Customization
Customize a self-service portal for employees to request IT services.Customize a self-service portal for employees to request IT services.
Key Features
Edubrights offers ServiceNow Admin Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to ServiceNow
- Overview of ServiceNow platform and applications
- Navigation and user interface basics
Module 2: User Administration and Roles
- Creating and managing users and groups
- Assigning roles and permissions
Module 3: Managing ServiceNow Data
- Tables, records, and fields overview
- Data import and export
Module 4: Form and List Layout Customization
- Configuring forms and lists
- Making fields mandatory, read-only, hiding fields
Module 5: Workflow and Automation Basics
- Introduction to workflows and approvals
- Automating tasks using ServiceNow Flow Designer
Module 6: Service Catalog and Request Management
- Creating and managing catalog items
- Request fulfillment process
Module 7: Reporting and Dashboards
- Creating reports and performance analytics
- Building and sharing dashboards
Module 8: Incident, Problem, and Change Management
- Overview of ITSM processes in ServiceNow
- Managing incidents, problems, and changes
Module 9: Hands-on Labs and Real-World Scenarios
- Practical exercises configuring user access, workflows, and reports
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry
Gain knowledge from experts with hands-on ServiceNow Administration project experience across IT service management, enterprise workflow automation, cloud operations, and digital transformation initiatives. Learn practical administration techniques used in real enterprise ServiceNow implementations.
Backgrounds at the Top
Our ServiceNow Admin trainers have worked with leading organizations such as HCL, TCS, Accenture, Cognizant, Infosys, Wipro, and global ServiceNow consulting partners, delivering platform administration, ITSM implementation, and enterprise support projects.
Clear & Effective Teaching
Complex ServiceNow Administration concepts—including user management, roles and groups, ACLs, incident management, change management, service catalogs, CMDB, workflow automation, Flow Designer, reporting, and platform configuration—are explained using real-world business scenarios and hands-on demonstrations for easy understanding.
Hands-On Learning Focus
Students gain practical experience by configuring users and security, managing incidents and change requests, creating service catalogs, automating workflows with Flow Designer, working with CMDB, generating reports and dashboards, and completing real-time enterprise ServiceNow administration projects through structured lab sessions.
Up-to-Date Knowledge
Our trainers continuously update the curriculum with the latest ServiceNow releases, Now Platform enhancements, AI-powered workflow automation, IntegrationHub capabilities, ITSM best practices, and enterprise administration techniques to ensure your skills remain current and job-ready.
ServiceNow Administration Certification
Our **ServiceNow Administration Certification** validates your practical skills in configuring, administering, and maintaining the ServiceNow platform. Through hands-on training, real-world lab exercises, and practical assessments, you will gain the confidence to manage enterprise ServiceNow environments effectively. This certification enhances your resume, demonstrates your job-ready ServiceNow administration skills, and prepares you for the official **ServiceNow Certified System Administrator (CSA)** certification. It also equips you with the practical knowledge required to pursue ServiceNow Administrator and IT Service Management (ITSM) roles across leading organizations.
Course FAQs
1. What is ServiceNow Admin Fundamentals?
It’s a training course that teaches essential administration skills for ServiceNow.
2. Who should attend this course?
Aspiring ServiceNow admins, IT professionals, and system managers.
3. Are prerequisites required?
Basic IT knowledge recommended, no prior ServiceNow experience needed.
4. Will I learn to create workflows?
Yes, basic workflow automation is included.
5. Can I customize forms and lists?
Absolutely, form and list customizations are part of the course.
6. Does it cover user roles and security?
Yes, managing users, roles, and access control is covered.
7. Will I understand reporting on ServiceNow?
Yes, you learn to create reports and dashboards.
8. Does this course prepare for certification?
Yes, it prepares you for the ServiceNow Certified System Administrator exam.
9. How long is the training?
Typically 3 to 5 days depending on delivery mode.
10. What jobs can I get after certification?
ServiceNow Administrator, ITSM Consultant, Platform Manager.
11. Does ServiceNow support automation?
Yes, through Flow Designer and workflow automation tools.
12. How long does it take to learn?
Typically 4–10 weeks depending on practice.
13. Is certification provided?
Yes, after course completion.
14. Do I need IT experience?
Basic IT knowledge is helpful but not mandatory.
15. Does it help in career growth?
Yes, ServiceNow skills are highly valued in IT operations.
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