ServiceNow AI Agents & AI Control Tower Training in Chennai-Edubrights

825 Ratings

ServiceNow AI Agents & AI Control Tower Course in Chennai

Master the future of enterprise automation with Edubrights' ServiceNow AI Agents & AI Control Tower Course in Chennai. Designed for students, freshers, IT professionals, ServiceNow administrators, and working professionals, this training program helps you develop practical skills in AI-powered workflows, intelligent automation, AI governance, and enterprise AI operations through hands-on learning and real-world projects.

Learn how organizations leverage ServiceNow AI Agents and AI Control Tower to automate business processes, enhance operational efficiency, monitor AI systems, and manage AI-driven workflows at scale. Through practical assignments, industry-focused case studies, and project-based training, you will gain the expertise needed to implement, manage, and optimize AI-powered solutions across enterprise environments.

Key Highlights:

✅ Real-Time ServiceNow AI Projects and Enterprise Automation Case Studies

✅ Hands-On Training in ServiceNow AI Agents and AI-Powered Workflows

✅ AI Control Tower Concepts, Governance, and AI Operations Management

✅ Practical Exposure to Intelligent Automation and Enterprise AI Solutions

✅ AI Monitoring, Compliance, Risk Management, and Performance Optimization

✅ Industry-Aligned Curriculum Designed by Experienced ServiceNow Professionals

✅ Resume Building, Mock Interviews, and Placement Assistance

✅ Flexible Online, Classroom, and Weekend Training Options

Start your ServiceNow AI journey with Edubrights and gain the practical skills, project experience, and industry knowledge needed to become a job-ready professional in enterprise AI automation and governance.

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₹25000

₹30000

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Enroll Now View Syllabus

Case Studies and Projects

Hours of Training

20+

Placement Assurance

100%

Expert Support

Yes

Support & Access

Lifetime

Certification

Yes

Skill Level

All

Language

All

Course Objectives

1.What exactly ServiceNow AI Agents & AI Control Tower training cover?

ServiceNow AI Agents training covers building and managing autonomous AI-driven agents that automate workflows, make decisions, collaborate cross-functionally, and optimize business processes with AI Control Tower governance.

2. What are the main objectives of the ServiceNow AI Agents & AI Control Tower course for your development skills?

The course aims to develop your skills in creating intelligent AI agents, configuring agent workflows, integrating with enterprise systems, and governing AI operations effectively using AI Control Tower.

3. Enforce Security & Compliance Controls

Map built-in compliance dashboards to strict regulatory guidelines, including the NIST AI Risk Management Framework ($RMF$) and the EU AI Act

4. Manage Agent Permissions & Kill Switches

Set up access-graph technologies to enforce least-privilege rules for virtual workers, and deploy real-time operational cutoff switches if an agent violates policies.

5. Configure and Monitor AI Performance

Understand how to track AI agent activities, performance metrics, and business outcomes.

Popular Techniques Covered in This Course

1.AI Agent creation and configuration

2.Low-code/no-code workflow design

3.AI agent collaboration and orchestration

4.Integration with external AI and enterprise systems

5.AI governance and compliance

6.Performance monitoring and analytics

7.Natural language interface design

8.Human-in-the-loop controls

9.Cross-domain AI use cases

10.Automation best practices

Get Hands-on Knowledge about Real-Time Projects

Project 1

1: Autonomous Cross-Departmental Onboarding Agent Team

Build a team of virtual workers inside AI Agent Studio. You will design an intake agent to process employee data, an IT provisioning agent to assign hardware assets, and an HR agent to schedule training modules—coordinating their work via the AI Agent Orchestrator.

Project 2

2: Cross-Cloud Multi-Vendor AI Discovery & Inventory Setup

Configure automated discovery integrations connecting your platform to AWS Bedrock, Google Vertex AI, and Microsoft Copilot. You will map discovered systems, prompts, and datasets into a centralized management databank to give administrators full visibility.

Project 3

3: Hard-Stop Guardrails Against Prompt Injections

Set up Now Assist Guardian workflows for a customer-facing support platform. You will build rule sets that scan inbound user inputs for malicious prompt injections and monitor outputs to block sensitive customer data (PII) from leaking.

Project 4

4: Least-Privilege Identity Access Framework for Digital Specialists

Integrate access-graph controls to govern autonomous agents executing high-privilege changes. You will write security policies that monitor agent behavior and configure an automated kill switch that shuts down an agent instantly if it tries to access unauthorized directories

Project 5

5: Enterprise Control Tower Dashboard & ROI Hub (Capstone)

Construct a comprehensive command center tracking an organization's entire AI footprint. You will configure automated cost tracking, tie performance outcomes to corporate metrics, build NIST compliance monitors, and display real-time ROI charts on an executive dashboard

Key Features

Edubrights offers ServiceNow AI Agents & AI Control Tower Training in virtual mode with expert trainers. Here are the key features,

40 Hours Course Duration

100% Job Oriented Training

Industry Expert Faculties

Free Demo Class Available

Completed 500+ Batches

Certification Guidance

Curriculum

Module 1: Introduction to AI Agents and AI Control Tower

Overview of AI Agents capabilities and benefits
Understanding AI Control Tower for governance

Module 2: AI Agent Studio Fundamentals

Creating and managing AI agents
Low-code/no-code development environment

Module 3: Building AI Workflows and Automation

Designing agentic workflows and task automation
Using natural language interfaces

Module 4: Collaboration and Orchestration

Coordinating multiple AI agents with AI Orchestrator
Agent-to-agent collaboration strategies

Module 5: Integration with External AI and Systems

Using AI Agent Fabric to integrate third-party AI models
Connecting AI agents across enterprise platforms

Module 6: Governance and Compliance

Setting guardrails and human-in-the-loop controls
Monitoring AI agent performance and compliance

Module 7: Analytics and Reporting

Using AI Control Tower dashboards
Measuring AI agent impact and operational metrics

Module 8: Industry Use Cases and Best Practices

AI agents across IT operations, HR, security, customer service, and finance

Module 9: Hands-on Labs and Agent Development

Building sample AI agents and configuring workflows

Module 10: Certification Preparation

Exam strategies and practice questions

Receive Training From Our Skilled and Effective Trainers

Experience in the Industry Gain knowledge from experts with practical ServiceNow AI Agents & AI Control Tower project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture and cognizant employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.

Succeed Our Resourceful Certification

Our certification validates your skills in developing and governing AI agents on ServiceNow. It equips you for roles in enterprise AI automation and management.

Course FAQs

Q1: What are ServiceNow AI Agents?

Autonomous AI-powered digital workers that automate tasks and make decisions.

Q2: Who should take this course?

Developers, IT professionals, and business automation specialists.

Q3: Does it cover low-code AI development?

Yes, via AI Agent Studio’s no-code/low-code tools.

Q4: Can AI agents collaborate?

Yes, AI Orchestrator manages agent-to-agent collaboration.

Q5: Are integrations with other AI services included?

Yes, through AI Agent Fabric.

Q6: What governance features are taught?

AI Control Tower offers monitoring, compliance, and human oversight.

Q7: Does it include reporting and analytics?

Yes, dashboards and AI operational metrics.

Q8: Are real-world use cases included?

Yes, cross-industry AI implementations.

Q9: Is hands-on practice part of the course?

Yes, building and deploying AI agents.

Q10: Does this prepare for certification?

Yes, certification preparation is provided.

Q11: How does the AI Control Tower discover assets outside of ServiceNow?

It utilizes out-of-the-box integrations and service graph connections to automatically scan enterprise cloud environments (like AWS, Azure, GCP) and large business software suites (like SAP, Oracle, Workday) to find and catalogue active models, prompts, and agents.

Q12: What is the role of an autonomous kill switch in AI Control Tower?

The kill switch is a critical automated fallback rule. If the system detects that an autonomous agent is behaving erratically, experiencing goal deviation, or attempting to perform an action outside its assigned security parameters, it instantly revokes the agent's permissions and halts execution in real time

Q13: What licensing tiers are available on the ServiceNow AI Platform?

The platform uses three main tiers: Foundation (basic AI for quick summaries and insights), Advanced (generative tools to boost user productivity), and Prime (enables full autonomy, allowing you to deploy self-directed AI agents and build custom assets).

14. Will I receive a certificate?

Yes, a course completion certificate is provided.

15. Does this course help with career growth?

Yes, it supports careers in AI operations, automation, governance, and enterprise transformation.