ServiceNow IT Service Management (ITSM) Course in chennai
825 Ratings
ServiceNow IT Service Management (ITSM) Course in Chennai
Master IT service delivery, incident management, and enterprise service operations with Edubrights’ ServiceNow IT Service Management (ITSM) training in Chennai. This course is designed for students, freshers, ServiceNow administrators, IT support professionals, service desk analysts, IT managers, business analysts, and working professionals who want to streamline IT services and improve operational efficiency using the ServiceNow platform.
Gain hands-on experience with incident management, problem management, change management, service catalog management, request fulfillment, CMDB administration, reporting, and real-world ITSM projects through practical enterprise use cases.
Key Highlights:
✅ Real-Time IT Service Management Projects & Enterprise IT Use Cases
✅ Live Instructor-Led Training by Experienced ServiceNow ITSM Experts
✅ Hands-On Practice with ServiceNow IT Service Management (ITSM)
✅ ITIL-Based IT Service Management Fundamentals
✅ Incident Management, Service Requests & Case Resolution Workflows
✅ Problem Management & Root Cause Analysis Techniques
✅ Change Management, Release Management & Service Transition Processes
✅ Service Catalog Design & Request Fulfillment Automation
✅ Configuration Management Database (CMDB) & Asset Visibility
✅ SLA Management, Service Monitoring & Performance Optimization
✅ Reporting, Dashboards & IT Service Analytics
✅ Integration with ITOM, ITAM, HRSD & Enterprise Service Platforms
✅ Resume Building, Portfolio Development & Mock Interview Preparation
✅ Career Guidance, Placement Assistance & Certification Support
✅ Flexible Online, Classroom & Weekend Training Options
✅ Corporate Training for IT Operations, Service Desk & Support Teams
Build practical ServiceNow ITSM expertise, optimize IT service delivery processes, and become industry-ready for careers in ServiceNow Administration, IT Service Management, Service Desk Operations, IT Support, and Enterprise Service Management.
Call Course Advisor
₹16000
₹20000
Case Studies and Projects
2+
Hours of Training
20+
Placement Assurance
100%
Expert Support
Yes
Support & Access
Lifetime
Certification
Yes
Skill Level
All
Language
All
Course Objectives
1.What exactly ServiceNow IT Service Management (ITSM) training cover?
ServiceNow ITSM training covers core ITSM processes like Incident, Problem, Change, Release, and Service Catalog management on the ServiceNow platform.
2. What are the main objectives of the ServiceNow IT Service Management (ITSM) course for your development skills?
The course aims to develop your skills in managing IT services, configuring ITSM workflows, automating processes, and using ServiceNow to improve IT operations.
3. Learn Service Catalog and Request Management
Gain expertise in creating service catalogs, request workflows, and self-service portals.
4. Implement IT Service Automation
Learn how to automate service delivery processes, approvals, notifications, and escalations.
5. Configure Performance Monitoring and Reporting
Develop skills to track service performance through dashboards, KPIs, SLAs, and reports.
Popular Techniques Covered in This Course
1.Understanding ITSM processes
2.Incident, Problem, Change management
3.Service Catalog and Request fulfillment
4.Knowledge base management
5.CMDB fundamentals
6.Workflow automation in ITSM
7.Reporting and dashboarding
8.ServiceNow platform navigation
9.ITSM performance analysis
10.Integration basics
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. IT Incident Management System
Build a centralized platform for logging, tracking, and resolving IT incidents.
Project 2
2. Service Request Automation Portal
Create a self-service portal with automated request fulfillment workflows.
Project 3
3. Change Approval Workflow Project
Develop a change management process with risk assessment and approval automation.
Project 4
4. Knowledge Base Management Solution
Implement a knowledge repository for IT support teams and end users.
Project 5
5. IT Service Performance Dashboard
Design dashboards to monitor SLA compliance, service quality, and operational efficiency.
Key Features
Edubrights offers ServiceNow IT Service Management (ITSM) Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to ServiceNow and ITSM
- Overview of ServiceNow platform
- ITSM fundamentals and processes
Module 2: Incident Management
- Incident lifecycle and resolution
- Logging and prioritizing incidents
Module 3: Problem Management
- Problem identification and root cause analysis
- Managing known errors
Module 4: Change Management
- Change request process and approvals
- CAB management
Module 5: Release Management
- Coordinating and managing releases
Module 6: Service Catalog and Request Management
- Designing service catalog items
- Request fulfillment workflows
Module 7: Knowledge Management
- Creating and using knowledge articles
Module 8: Configuration Management Database (CMDB)
- CMDB components and relationship mapping
Module 9: Reporting, Dashboards, and Performance Analysis
- Creating reports and dashboards for ITSM metrics
Module 10: ITSM Automation and Integration
- Automating IT workflows
- Integrations with external systems
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry Gain knowledge from experts with practical ServiceNow IT Service Management (ITSM) project experience in a variety of sectors.
Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture and cognizant employ trainers.
Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.
Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.
Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.
Succeed Our Resourceful Certification
Our certification validates your expertise in core ITSM processes using ServiceNow. It equips you for real-world IT service roles and industry certifications.
Course FAQs
Q1: What is ServiceNow ITSM training?
Training on IT service management using the ServiceNow platform.
Q2: Who is this course for?
IT professionals, service desk teams, and managers.
Q3: Are there practical labs?
Yes, hands-on exercises are included.
Q4: Does it cover incident and problem management?
Yes, both are core modules.
Q5: Will I learn change and release management?
Yes, complete workflows are covered.
Q6: Is service catalog included?
Yes, catalog and request management are taught.
Q7: Can I manage the CMDB?
Basics and health monitoring of the CMDB are included.
Q8: How long is the course?
Usually 2-3 days or self-paced.
Q9: Is this suitable for beginners?
Yes, designed for all skill levels.
Q10: Does this training help career growth?
Yes, it boosts ITSM and ServiceNow job opportunities.
11. What job roles can I pursue after this course?
ITSM Administrator, ServiceNow Consultant, Service Desk Analyst, and IT Operations Specialist.
12. Is ServiceNow ITSM in demand?
Yes, ServiceNow ITSM is one of the most widely used IT service management solutions globally.
13. How long does it take to learn?
Typically 4–8 weeks depending on your experience and learning pace.
14. Will I receive a certificate?
Yes, a course completion certificate is provided.
15. Does this course help with career growth?
Yes, it supports careers in IT service management, IT operations, and digital transformation.
Get Training Quote for Free
Testimonials
Hear What Our Students Say
"Transform your life through Education, hear it from our Alumni"
6 LPA
Fathima
Student
Software Engineer
"Transform your life through Education, hear it from our Alumni"
8 LPA
Rahul
Student
Data Scientist
"Transform your life through Education, hear it from our Alumni"
8 LPA
Siddharth
NIELSON IQ
Data Analyst
