ServiceNow IT Operations Management (ITOM)

825 Ratings

Highly recognized as the best training institute for ServiceNow IT Operations Management (ITOM) course

EDUBRIGHTS Institute, rated to be the best institute in online , provides ServiceNow IT Operations Management (ITOM) Training with skills and placement support.

Take Your Career to the Next Level with ServiceNow IT Operations Management (ITOM) Training ! Learn data governance with industry experts' expert-led training. Get practical skills that will lead to promising career opportunities.

Learn from a growing community of successful learners
Trusted by top hiring companies across industries
Live, interactive sessions led by experienced professionals
Get practical experience in labs and real-world initiatives.
Earn a recognized certification in a short time
Get one-on-one career guidance throughout your journey
Receive support for resume building and interview preparation

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₹16000

₹20000

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Enroll Now View Syllabus

Case Studies and Projects

Hours of Training

20+

Placement Assurance

100%

Expert Support

Yes

Support & Access

Lifetime

Certification

Yes

Skill Level

All

Language

All

Course Objectives

1.What exactly ServiceNow IT Operations Management (ITOM) training cover?

ServiceNow ITOM training covers monitoring, event management, service mapping, cloud management, and automation to optimize IT infrastructure and operations.

2. What are the main objectives of the ServiceNow IT Operations Management (ITOM) course for your development skills?

The course aims to enhance your skills in managing IT infrastructure, automating workflows, monitoring systems, and improving service availability using ServiceNow ITOM tools.

3. Learn Event and Alert Management

Gain expertise in monitoring infrastructure events, reducing alert noise, and identifying critical incidents.

4. Implement Cloud and Infrastructure Visibility

Learn how to manage on-premises, cloud, and hybrid environments through centralized visibility.

5. Configure Operational Intelligence and Automation

Develop skills to automate operational tasks, incident response, and infrastructure monitoring.

Popular Techniques Covered in This Course

1.Understanding ITSM processes

2.Incident, Problem, Change management

3.Service Catalog and Request fulfillment

4.Knowledge base management

5.CMDB fundamentals

6.Workflow automation in ITSM

7.Reporting and dashboarding

8.ServiceNow platform navigation

9.ITSM performance analysis

10.Integration basics

Get Hands-on Knowledge about Real-Time Projects

Project 1

1. Enterprise Infrastructure Discovery Project

Build an automated solution to discover and track enterprise IT assets.

Project 2

2. Service Mapping Implementation

Create service maps for critical business applications and infrastructure dependencies.

Project 3

3. Event Management and Alert Correlation Platform

Develop a centralized monitoring solution for infrastructure alerts and incidents.

Project 4

4. Cloud Resource Monitoring Dashboard

Implement dashboards for monitoring cloud infrastructure and resource utilization.

Project 5

5. Automated Incident Remediation Workflow

Design workflows that automatically resolve common operational issues and alerts.

Key Features

Edubrights offers ServiceNow IT Operations Management (ITOM) Training in virtual mode with expert trainers. Here are the key features,

40 Hours Course Duration

100% Job Oriented Training

Industry Expert Faculties

Free Demo Class Available

Completed 500+ Batches

Certification Guidance

Curriculum

Module 1: Introduction to ServiceNow ITOM

Overview of ITOM and its role in IT management
Key components and capabilities

Module 2: Event Management

Event collection and correlation
Incident integration and alert handling

Module 3: Service Mapping

Mapping business services and dependencies
CMDB integration and maintaining data accuracy

Module 4: Discovery

Network discovery basics
Scanning and classification

Module 5: Cloud Management

Managing cloud resources and automation
Multi-cloud visibility and governance

Module 6: Orchestration and Automation

Automating IT workflows and tasks
Using orchestration workflows and runbooks

Module 7: Operational Intelligence

Predictive analytics in ITOM
Dashboarding and reporting

Module 8: Security Operations Integration

Linking ITOM with security tools
Incident response automation

Module 9: Hands-on Labs and Case Studies

Practical exercises on event management, discovery, and automation

Receive Training From Our Skilled and Effective Trainers

Experience in the Industry Gain knowledge from experts with practical ServiceNow IT Operations Management (ITOM) project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture and cognizant employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.

Succeed Our Resourceful Certification

Our certification validates your ability to manage and optimize IT infrastructure using ServiceNow ITOM. It prepares you for industry-recognized credentials to advance your career in IT operations.