Course Objectives
1. How does Siebel Tools help developers customize enterprise CRM applications?
This course helps learners understand how organizations customize and develop enterprise CRM applications using Oracle Siebel CRM Siebel Tools. Students learn how businesses configure screens, business components, applets, workflows, and CRM functionalities based on business requirements. It builds practical knowledge of enterprise CRM customization and development workflows.
2. How will this course improve your CRM development skills?
Learners will understand how to customize Siebel applications, manage object configurations, create business rules, and develop enterprise CRM solutions using Siebel Tools. The course explains real-time CRM development workflows used in enterprise projects. It improves both technical and application customization skills.
3. Why is customization important in enterprise CRM systems?
This course explains how organizations modify CRM applications to support unique business processes, customer workflows, and operational requirements. Learners understand how customization improves user productivity, business automation, and customer management operations. It also strengthens enterprise CRM development understanding.
4. How does the course help in configuring business objects and applets?
Students learn how organizations configure business components, applets, views, screens, and data relationships within Siebel CRM. The course introduces practical customization workflows used in enterprise application development environments. It improves CRM configuration and application design skills.
5. How can Siebel Tools improve business process automation?
The course teaches how organizations automate workflows, validations, field controls, and user actions using Siebel configuration and scripting techniques. Learners understand how automation improves enterprise operational efficiency and CRM usability.
6. What will you learn about Siebel architecture and development workflows?
Learners will understand Siebel architecture, repository management, business services, workflows, scripting concepts, object relationships, and enterprise CRM development practices. The course introduces modern CRM customization concepts used in enterprise implementation projects.
Popular Techniques Covered in This Course
1. Siebel Tools Fundamentals
2. CRM Application Customization
3. Business Component Configuration
4. Applet & View Development
5. Workflow Configuration
6. Siebel Scripting Basics
7. Business Service Management
8. Repository & Object Handling
9. CRM Process Automation
10. Enterprise Application Development
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. CRM Customer Management Customization System
Develop a customized CRM application for managing customer information, business workflows, user interfaces, and service operations using Siebel Tools. This project helps learners understand enterprise CRM customization and workflow management concepts.
Project 2
2. Workflow Automation & Approval Management Portal
Create a workflow automation system that manages approvals, notifications, validations, and task routing within enterprise CRM environments. The project demonstrates practical CRM process automation and business workflow configuration techniques.
Project 3
3. Enterprise Service Request & Case Management Application
Design a CRM-based service request management solution with customized screens, applets, business rules, and workflow tracking functionalities. This project introduces learners to real-world enterprise CRM application development workflows.
Project 4
4. Sales & Lead Tracking CRM Customization Project
Build a sales management application that tracks leads, opportunities, customer interactions, and sales activities using customized Siebel components and workflows. The project improves practical understanding of CRM-based sales automation and application configuration concepts.
Project 5
5. Enterprise Reporting & Dashboard Integration Solution
Develop a reporting and dashboard solution that integrates CRM data, business metrics, workflow analytics, and operational reporting functionalities within Siebel CRM. This project helps learners understand enterprise reporting integration and CRM development workflows.
Key Features
Edubrights offers SIEBEL TOOLS – CUSTOMISATION & DEVELOPMENT Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to Siebel Tools
- Siebel Tools overview: the IDE for Siebel CRM customisation
- Siebel object hierarchy: project, business component, applet, and view
- Connecting Siebel Tools to the local and server repository
- Object locking and checking out objects for development
Module 2: Business Component Customisation
- Adding fields to existing business components
- Calculated fields: expression syntax and use cases
- Field validation: pre-default, post-default, and force active
- Join fields: surfacing data from related tables
Module 3: Applet Customisation
- List applets: adding and reordering columns
- Form applets: adding fields and configuring layouts
- Applet controls and list columns: labels, read-only, and required settings
- Toggle applets: switching between multiple applet views
Module 4: View and Screen Configuration
- Creating new views: associating applets and configuring layouts
- Adding views to screens and screen navigation
- Web templates: understanding .swt files and applet placement
- Drilldown objects: configuring hyperlink navigation between views
Module 5: Business Objects and Links
- Business Object configuration: primary and secondary business components
- Link objects: defining parent-child relationships between BCs
- Multi-value groups (MVGs): one-to-many data display in form applets
- Association applets: managing many-to-many relationships
Module 6: Siebel VB and eScript
- Siebel Visual Basic (VB) scripting: event-driven business logic
- eScript: JavaScript-based alternative to Siebel VB
- Common scripting events: BusComp_PreSetFieldValue, WriteRecord, and NewRecord
- Script debugging and error handling in Siebel Tools
Module 7: Compilation and Deployment
- Compiling Siebel repository changes: incremental vs full compile
- SRF (Siebel Repository File): deploying compiled changes to servers
- Migration across environments: development, testing, and production
- Application Deployment Manager (ADM) for configuration migration
Module 8: Capstone Project and Assessment
- Business component and applet customisation project
- New view and screen configuration with drilldown navigation
- eScript business logic implementation and compilation
- Final assessment and course certification
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry Learn from Siebel Tools developers who have customised Siebel CRM applications for banking, insurance, and telecommunications enterprises, delivering tailored sales, service, and marketing solutions.
Backgrounds at the Top Our Siebel Tools trainers have worked at Oracle partner consultancies and enterprise development teams building Siebel customisations and extensions for complex business requirements.
Clear & Effective Teaching Siebel Tools IDE, business component customisation, applet and view configuration, business objects, links, MVGs, VB and eScript scripting, and SRF deployment are explained with real development examples.
Hands-On Learning Focus Students customise business components, configure applets and views, write eScript logic, compile repository changes, and deploy SRF files through structured hands-on Siebel Tools development labs.
Up-to-Date Knowledge Trainers keep content current with the latest Siebel Tools releases, Open UI development considerations, and Oracle's guidance on Siebel customisation best practices and cloud migration.
You will succeed with our recognized certification
Our institution offers a recognized SIEBEL TOOLS – CUSTOMISATION & DEVELOPMENT certification that validates your ability to design and prototype professional user interfaces efficiently. This certification enhances your design portfolio and prepares you for collaborative projects in real-world environments. Gain practical skills through hands-on training and assessments.
Course FAQs
1. What is Siebel Tools – Customisation & Development?
Oracle Siebel CRM Siebel Tools is a development environment used for customizing and configuring Siebel CRM applications. It helps developers create business components, applets, workflows, and enterprise CRM functionalities based on organizational requirements.
2. Who can join this Siebel Tools course?
This course is suitable for students, freshers, CRM developers, software professionals, Siebel consultants, business analysts, and working professionals interested in enterprise CRM customization and application development.
3. Is coding required to learn Siebel Tools – Customisation & Development?
Basic programming knowledge can be helpful for understanding scripting and customization concepts. However, many parts of Siebel Tools involve configuration-based development and CRM customization workflows. Beginners can learn through guided practical sessions and development exercises.
4. What are the prerequisites for this course?
Basic understanding of databases, CRM concepts, or software development fundamentals can be beneficial before joining this course. The training is designed for learners interested in enterprise application customization and CRM development.
5. How long does it take to complete the course?
The course duration depends on the training schedule and learning format. Most learners can complete the course within a few weeks through practical development exercises and project-based learning. Flexible learning options are commonly available.
6. Will I get practical training in this course?
Yes, the course includes hands-on exposure to Siebel configuration, applet creation, workflow management, scripting concepts, business service development, and CRM customization workflows. Learners work on real-time enterprise CRM development scenarios.
7. What industries use Siebel Tools?
Industries such as banking, telecommunications, insurance, healthcare, manufacturing, and enterprise services use Siebel CRM and Siebel Tools for enterprise application customization and customer management operations.
8. What are the benefits of learning Siebel Tools – Customisation & Development?
Learning Siebel Tools helps improve your understanding of enterprise CRM development, application customization, workflow automation, and business process management concepts. It also strengthens practical enterprise application development skills.
9. Can freshers learn Siebel Tools easily?
Yes, freshers with basic technical knowledge can learn Siebel Tools through guided practical sessions and real-time CRM customization exercises. The course gradually introduces configuration, scripting, and enterprise CRM development concepts.
10. How does Siebel Tools improve enterprise CRM applications?
Siebel Tools helps businesses customize CRM workflows, automate processes, configure application interfaces, manage business rules, and improve customer management operations efficiently. This improves enterprise productivity and operational flexibility.
11. What tools and features are covered in this course?
The course covers business components, applets, views, screens, workflows, scripting basics, repository management, business services, validation rules, object relationships, and enterprise CRM customization concepts.
12. Is Siebel Tools in demand in Chennai?
Yes, many enterprise organizations, IT service providers, and CRM consulting companies in Chennai use Siebel CRM for enterprise customer management operations. Professionals with Siebel customization and development skills are valued in enterprise application development projects.
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