SIEBEL ADMINISTRATION – CONFIGURATION & SETUP

Module 1: Siebel Architecture and Administration Overview

• Siebel three-tier architecture: web server, application server, and database
• Siebel Server components: Object Manager, Workflow, and EIM components
• Siebel Gateway and enterprise server configuration
• Siebel Server Manager: starting, stopping, and monitoring components

Module 2: User and Access Management

• User account creation and employee record setup
• Responsibilities: controlling screen, view, and applet access
• Access groups and user lists for data visibility control
• Position hierarchy and organisation configuration

Module 3: Siebel Application Configuration

• System preferences: configuring global application settings
• List of Values (LOV): managing picklist values
• Currencies, units of measure, and language configuration
• Siebel server parameters: tuning Object Manager parameters

Module 4: Workflow Administration

• Workflow Process overview: steps, conditions, and actions
• Activating and deactivating workflow processes
• Workflow Monitor: tracking workflow instance execution
• Runtime Events: triggering workflows on record events

Module 5: Assignment Manager

• Assignment Manager overview: automatic record routing
• Assignment rules: criteria-based assignment to positions and employees
• Batch and dynamic assignment modes
• Assignment rule groups and workload distribution

Module 6: EIM – Enterprise Integration Manager

• EIM overview: bulk data import and export for Siebel
• EIM tables: interface tables and base table mapping
• EIM configuration file: parameters, batch size, and error handling
• Running EIM jobs: import, export, merge, and delete operations

Module 7: Siebel Task UI and Audit Trail

• Siebel Task UI: guided multi-step process configuration
• Audit Trail: enabling field-level change tracking
• Personalisation: user-level view and column customisation
• Named subsystems and server component parameter tuning

Module 8: Capstone Project and Assessment

• Siebel user and responsibility setup with access control configuration
• LOV customisation and workflow activation exercise
• EIM import job: loading account and contact data from flat files
• Final assessment and course certification

Experience in the Industry Gain expertise from Siebel administrators who have managed Siebel CRM production environments, user provisioning, workflow administration, and EIM data loading at large enterprise deployments.

Backgrounds at the Top Our Siebel administration trainers have worked at Oracle support teams and enterprise IT operations groups responsible for day-to-day Siebel CRM administration and performance management.

Clear & Effective Teaching Siebel architecture, user management, responsibilities, LOV configuration, workflow administration, Assignment Manager, EIM, and server management are explained with real Siebel administration scenarios.

Hands-On Learning Focus Students manage users and responsibilities, configure LOVs, activate workflows, run Assignment Manager, execute EIM jobs, and tune server parameters through structured hands-on administration labs.

Up-to-Date Knowledge Trainers keep content current with the latest Oracle Siebel CRM releases, Siebel Innovation Pack features, and Oracle's cloud migration tools for transitioning Siebel customers to Oracle CX Cloud.