PAGERDUTY – INCIDENT MANAGEMENT & ALERTING

1876 Ratings

EDUBRIGHTS Institute stands out as India's premier online destination for PagerDuty training, delivering job-ready expertise, dedicated placement assistance, and customized corporate training programs.

Elevate your IT operations career with PagerDuty training! Gain mastery over advanced incident response, on-call rotations, and event orchestration through hands-on sessions with certified instructors. Acquire enterprise-grade skills opening doors to high-demand roles in SRE, DevOps engineering, and operations management.

Join thousands of learners thriving in our proven training ecosystem
Partnered with leading enterprises seeking PagerDuty specialists
Interactive live classes delivered by industry-veteran trainers
Hands-on practice with simulation labs covering real incident workflows and analytics dashboards
Fast-track to official PagerDuty certifications like Incident Responder and Admin Specialist
Personalized mentorship from enrollment through job placement
Complete career services including LinkedIn optimization and mock technical interviews
Corporate training solutions tailored for teams with flexible delivery formats and bulk certification pathways

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₹38000

₹42000

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Course Objectives

Popular Techniques Covered in This Course

Get Hands-on Knowledge about Real-Time Projects

Curriculum

Module 1: Introduction to PagerDuty

Overview of PagerDuty as an incident management platform
PagerDuty architecture and SaaS delivery model
PagerDuty product suite: Event Intelligence, AIOps and Automation

Module 2: Services & Integrations

Creating services and defining technical service ownership
Integrating PagerDuty with monitoring tools: Datadog, New Relic, Prometheus
API and email integration for custom alert sources

Module 3: Escalation Policies & On-Call Schedules

Building on-call schedules: rotations, restrictions and overrides
Configuring escalation policies with layered responders
On-call handoff and schedule management best practices

Module 4: Incident Response Workflows

Incident creation, acknowledgement and resolution workflows
Incident priority, severity and urgency configuration
Response plays: automated incident response procedures

Module 5: Event Intelligence & AIOps

Alert grouping with Event Intelligence
Machine learning-based noise reduction
Intelligent alert suppression and correlation rules

Module 6: Postmortems & Learning

Configuring postmortem templates and workflows
Blameless culture and effective incident retrospectives
Tracking follow-up actions and reliability improvements

Module 7: Reporting & Operational Analytics

Team performance and on-call burden reports
MTTA, MTTR and incident trend analysis
Executive-level reliability reporting and SLA tracking

Receive Training From Our Skilled and Effective Trainers

PagerDuty Certified Professionals All instructors are PagerDuty-certified and have implemented incident management programmes at technology companies with mature DevOps and SRE practices.

SRE & Incident Response Culture Trainers bring SRE backgrounds that go beyond PagerDuty configuration to cover incident response culture, on-call health and blameless postmortem practices.

AIOps & Event Intelligence Expertise With experience tuning PagerDuty's Event Intelligence for noise reduction, instructors help learners move from alert fatigue to signal-focused incident management.

Integration Architecture Knowledge Instructors have integrated PagerDuty with dozens of monitoring, ITSM and communication tools preparing learners for complex enterprise integration ecosystems.

PagerDuty Summit Community Trainers attend PagerDuty Summit and participate in the PagerDuty Community forum to stay current with platform releases and best practices.