ServiceNow IT Operations Management (ITOM) Course in bangalore
825 Ratings
ServiceNow IT Operations Management (ITOM) Course in Bangalore
Master infrastructure visibility, service mapping, event management, and IT operations automation with Edubrights’ ServiceNow IT Operations Management (ITOM) training in Bangalore. This course is designed for students, freshers, ServiceNow administrators, IT operations professionals, infrastructure engineers, cloud administrators, network engineers, and working professionals who want to optimize enterprise IT operations using the ServiceNow platform.
Gain hands-on experience with discovery, service mapping, event management, operational intelligence, cloud resource management, automation workflows, reporting, and real-world IT operations projects through practical enterprise use cases.
Key Highlights:
✅ Real-Time IT Operations Projects & Enterprise Infrastructure Use Cases
✅ Live Instructor-Led Training by Experienced ServiceNow ITOM Experts
✅ Hands-On Practice with ServiceNow IT Operations Management (ITOM)
✅ IT Operations Management Fundamentals & Enterprise Architecture Concepts
✅ ServiceNow Discovery & Automated Asset Identification
✅ Service Mapping & Business Service Visibility Management
✅ Event Management, Alert Correlation & Incident Prevention
✅ Operational Intelligence & Infrastructure Monitoring Concepts
✅ Cloud Resource Visibility & Hybrid Environment Management
✅ Workflow Automation & IT Operations Optimization Techniques
✅ CMDB Enhancement, Dependency Mapping & Data Accuracy Management
✅ Reporting, Dashboards & Operational Analytics Solutions
✅ Integration with ITSM, ITAM, Cloud & Monitoring Platforms
✅ Resume Building, Portfolio Development & Mock Interview Preparation
✅ Career Guidance, Placement Assistance & Certification Support
✅ Flexible Online, Classroom & Weekend Training Options
✅ Corporate Training for IT Operations, Infrastructure & Cloud Teams
Build practical ServiceNow ITOM expertise, gain end-to-end visibility into enterprise infrastructure, and become industry-ready for careers in IT Operations, Infrastructure Management, Cloud Operations, ServiceNow Administration, and Enterprise IT Management.
Call Course Advisor
₹16000
₹20000
Case Studies and Projects
2+
Hours of Training
20+
Placement Assurance
100%
Expert Support
Yes
Support & Access
Lifetime
Certification
Yes
Skill Level
All
Language
All
Course Objectives
1.What exactly ServiceNow IT Operations Management (ITOM) training cover?
ServiceNow ITOM training covers monitoring, event management, service mapping, cloud management, and automation to optimize IT infrastructure and operations.
2. What are the main objectives of the ServiceNow IT Operations Management (ITOM) course for your development skills?
The course aims to enhance your skills in managing IT infrastructure, automating workflows, monitoring systems, and improving service availability using ServiceNow ITOM tools.
3. Learn Event and Alert Management
Gain expertise in monitoring infrastructure events, reducing alert noise, and identifying critical incidents.
4. Implement Cloud and Infrastructure Visibility
Learn how to manage on-premises, cloud, and hybrid environments through centralized visibility.
5. Configure Operational Intelligence and Automation
Develop skills to automate operational tasks, incident response, and infrastructure monitoring.
Popular Techniques Covered in This Course
1.Understanding ITSM processes
2.Incident, Problem, Change management
3.Service Catalog and Request fulfillment
4.Knowledge base management
5.CMDB fundamentals
6.Workflow automation in ITSM
7.Reporting and dashboarding
8.ServiceNow platform navigation
9.ITSM performance analysis
10.Integration basics
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. Enterprise Infrastructure Discovery Project
Build an automated solution to discover and track enterprise IT assets.
Project 2
2. Service Mapping Implementation
Create service maps for critical business applications and infrastructure dependencies.
Project 3
3. Event Management and Alert Correlation Platform
Develop a centralized monitoring solution for infrastructure alerts and incidents.
Project 4
4. Cloud Resource Monitoring Dashboard
Implement dashboards for monitoring cloud infrastructure and resource utilization.
Project 5
5. Automated Incident Remediation Workflow
Design workflows that automatically resolve common operational issues and alerts.
Key Features
Edubrights offers ServiceNow IT Operations Management (ITOM) Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to ServiceNow ITOM
- Overview of ITOM and its role in IT management
- Key components and capabilities
Module 2: Event Management
- Event collection and correlation
- Incident integration and alert handling
Module 3: Service Mapping
- Mapping business services and dependencies
- CMDB integration and maintaining data accuracy
Module 4: Discovery
- Network discovery basics
- Scanning and classification
Module 5: Cloud Management
- Managing cloud resources and automation
- Multi-cloud visibility and governance
Module 6: Orchestration and Automation
- Automating IT workflows and tasks
- Using orchestration workflows and runbooks
Module 7: Operational Intelligence
- Predictive analytics in ITOM
- Dashboarding and reporting
Module 8: Security Operations Integration
- Linking ITOM with security tools
- Incident response automation
Module 9: Hands-on Labs and Case Studies
- Practical exercises on event management, discovery, and automation
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry Gain knowledge from experts with practical ServiceNow IT Operations Management (ITOM) project experience in a variety of sectors.
Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture and cognizant employ trainers.
Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.
Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.
Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.
Succeed Our Resourceful Certification
Our certification validates your ability to manage and optimize IT infrastructure using ServiceNow ITOM. It prepares you for industry-recognized credentials to advance your career in IT operations.
Course FAQs
Q1: What is ServiceNow ITOM?
ITOM helps monitor and manage IT infrastructure and services using ServiceNow.
Q2: Who should take this course?
IT operations professionals and ServiceNow admins.
Q3: Is event management included?
Yes, event handling and incident integration are covered.
Q4: Will I learn service mapping?
Yes, mapping service dependencies is a key module.
Q5: Does the course cover cloud management?
Yes, managing cloud resources and governance is taught.
Q6: What about automation?
IT workflow automation and orchestration are included.
Q7: Can ITOM integrate with security operations?
Yes, incident response automation is covered.
Q8: Are practical labs part of the course?
Yes, hands-on exercises are included.
Q9: Will this training help me get certified?
Yes, it prepares you for ServiceNow ITOM certifications.
Q10: What career roles can ITOM skills open?
ITOM Engineer, Operations Manager, ServiceNow Administrator.
11. What job roles can I pursue after this course?
ITOM Administrator, Infrastructure Engineer, ServiceNow Consultant, and Operations Analyst.
12. Is ServiceNow ITOM in demand?
Yes, organizations require ITOM professionals to improve visibility and operational efficiency.
13. How long does it take to learn?
Typically 6–10 weeks depending on your experience and learning pace.
14. Will I receive a certificate?
Yes, a course completion certificate is provided.
15. Does this course help with career growth?
Yes, it supports careers in IT operations, cloud management, infrastructure monitoring, and automation.
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