Module 1: Introduction to Duck Creek Digital Experience

• Overview of Duck Creek DX platform and capabilities
• Digital experience architecture and component model
• Understanding policyholder, agent, and partner portals
• Business drivers for digital transformation in insurance

Module 2: DX Platform Architecture

• Duck Creek DX technical architecture overview
• Frontend framework and rendering engine components
• Backend integration with Duck Creek Policy and Billing
• API layer and data exchange design

Module 3: Policyholder Portal Configuration

• Configuring self-service account management features
• Setting up policy viewing and document access
• Managing billing inquiry and payment features
• Configuring customer profile and preferences management

Module 4: Agent and Producer Portal Configuration

• Setting up agent portal workflows and dashboards
• Configuring quote, bind, and policy management features
• Managing producer account and commission access
• Configuring producer alerts and notifications

Module 5: Claims Self-Service Configuration

• Configuring FNOL submission through digital channels
• Managing claim status tracking and updates
• Setting up document upload and communication tools
• Configuring claim payment notifications and alerts

Module 6: User Interface and Branding Customization

• Customizing portal themes, colors, and brand identity
• Configuring navigation menus and page structures
• Managing responsive design for mobile and tablet
• Accessibility standards and WCAG compliance

Module 7: Authentication and Security

• Configuring portal authentication and SSO
• Managing user registration and identity verification
• Setting up role-based access control for portals
• Security best practices for digital customer channels

Module 8: Content Management and Personalization

• Managing digital content and marketing messages
• Configuring personalized user experiences
• Setting up dynamic content based on customer segments
• Managing notifications and digital communications

Module 9: Integration and Data Synchronization

• Portal integration with Duck Creek core systems
• Real-time and batch data synchronization strategies
• Error handling and retry mechanisms for portal data
• Managing API performance and availability

Module 10: Testing, Deployment, and Optimization

• Testing digital portal user journeys and workflows
• Performance testing and load optimization
• Deployment pipelines and environment management
• Continuous improvement and user experience optimization

Experience in the Industry Learn from certified DUCKCREEK DIGITAL EXPERIENCE (DX) professionals with hands-on industry experience.

Backgrounds at the Top Our trainers hold relevant certifications and have worked on real-world implementations.

Clear & Effective Teaching All core concepts of DUCKCREEK DIGITAL EXPERIENCE (DX) are explained with practical examples.

Hands-On Learning Focus Students gain practical experience through structured labs and projects.

Up-to-Date Knowledge Trainers keep content current with the latest platform releases and best practices.