BMC Remedy ITSM Course in Chennai

825 Ratings

Master BMC Remedy ITSM Through Real-Time IT Service Management Projects

Edubrights offers industry-focused BMC Remedy ITSM Training in Chennai designed for students, freshers, IT support engineers, service desk analysts, system administrators, ITSM consultants, infrastructure professionals, and working professionals seeking expertise in enterprise IT Service Management (ITSM). Learn how to automate IT operations, manage incidents, streamline service requests, control changes, and deliver high-quality IT services using the BMC Remedy ITSM platform.

Gain practical experience in Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database (CMDB), Service Request Management, Service Level Management (SLM), ITIL best practices, workflow automation, reporting, dashboards, service desk operations, and real-world BMC Remedy implementation projects through expert-led training and hands-on labs.

Why Choose Edubrights for BMC Remedy ITSM Training?

✅ Real-Time IT Service Management Projects & Industry Case Studies
✅ Live Instructor-Led Training by Certified ITSM Experts
✅ Hands-On Practice with BMC Remedy ITSM Suite
✅ ITIL-Based Service Management & Workflow Automation Experience
✅ Certification Preparation & Exam Guidance
✅ Resume Building & Mock Interview Preparation
✅ Career Guidance & Job Assistance
✅ Flexible Online, Classroom & Weekend Training Options

Build In-Demand IT Service Management Skills

Learn how leading enterprises use BMC Remedy ITSM to automate service desk operations, improve incident resolution, manage IT assets, maintain CMDB, implement ITIL best practices, and enhance overall IT service delivery. Our training combines practical implementation, enterprise use cases, and industry best practices to help you become job-ready.

Start Your ITSM Career Today

Join Edubrights' BMC Remedy ITSM Course in Chennai and gain the skills required to manage enterprise IT services, optimize IT support operations, automate workflows, and build a successful career in IT Service Management.

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₹30000

₹42000

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Case Studies and Projects

Hours of Training

40+

Placement Assurance

100%

Expert Support

Yes

Support & Access

Lifetime

Certification

Yes

Skill Level

All

Language

All

Course Objectives

1. What will you learn in the BMC Remedy ITSM course?

You will learn how to implement, configure, and manage IT Service Management (ITSM) processes using BMC Remedy, including incident management, problem management, change management, asset management, and service request management.

2. How does this course prepare you for real-world ITSM projects?

The course provides hands-on experience in managing IT service desks, configuring workflows, handling incidents, automating service requests, managing CMDB, and supporting enterprise IT operations.

3. What practical skills will you develop during the training?

You will gain expertise in BMC Remedy administration, incident management, change management, service request management, CMDB management, workflow configuration, reporting, and ITIL-based service management.

4. How will real-time projects improve your BMC Remedy ITSM skills?

You will work on enterprise IT support projects involving help desk operations, incident resolution, change approval workflows, asset management, service catalog implementation, and ITSM reporting.

5. What career opportunities can you pursue after learning BMC Remedy ITSM?

This course prepares you for roles such as BMC Remedy Administrator, ITSM Consultant, Service Desk Analyst, IT Support Engineer, ITIL Consultant, Application Support Engineer, and IT Operations Analyst.

Popular Techniques Covered in This Course

BMC Remedy ITSM Administration

Incident Management

Problem Management

Change Management

Service Request Management

Configuration Management Database (CMDB)

Asset Management

Workflow Configuration and Automation

ITIL Best Practices

Reporting, Dashboards, and Analytics

Get Hands-on Knowledge about Real-Time Projects

Project 1

Project 1: Enterprise Incident Management System

Configure an incident management solution to log, assign, prioritize, and resolve IT support tickets efficiently.

Project 2

Project 2: Change Management Workflow Automation

Develop automated approval workflows for software updates, infrastructure changes, and production deployments.

Project 3

Project 3: IT Asset and CMDB Management

Implement a Configuration Management Database (CMDB) to manage IT assets, dependencies, and infrastructure components.

Project 4

Project 4: Service Request Portal Implementation

Build a self-service portal where employees can submit IT requests, monitor ticket status, and receive automated updates.

Project 5

Project 5: IT Service Desk Reporting Dashboard

Create dashboards and reports to monitor SLA compliance, incident trends, service performance, and support team productivity.

Key Features

Edubrights offers Adobe XD Training in virtual mode with expert trainers. Here are the key features,

40 Hours Course Duration

100% Job Oriented Training

Industry Expert Faculties

Free Demo Class Available

Completed 500+ Batches

Certification Guidance

Curriculum

Module 1: Introduction to BMC Remedy and Enterprise ITSM

Enterprise ITSM landscape and BMC Helix/Remedy positioning
BMC Remedy architecture: AR System, mid-tier, and database components
ITIL processes supported by Remedy: incident, problem, change, and CMDB
Navigating BMC Remedy IT Service Management suite

Module 2: Incident Management in Remedy

Incident form: required fields, categorisation, and assignment
Incident lifecycle: New, Assigned, In Progress, Pending, and Resolved
Assignment rules: automatic routing to support groups
SLA and OLA configuration: defining service level agreements in Remedy

Module 3: Problem and Known Error Management

Problem investigation record: linking incidents and identifying root cause
Known Error Database (KEDB): documenting workarounds and resolutions
Problem lifecycle management: investigation, resolution, and closure
Proactive problem management: trend analysis using incident data

Module 4: Change Management

Change request types: standard, normal, and emergency changes
Change lifecycle: draft, request for change, planning, approval, and closure
Change approval workflows: configuring approval phases and groups
Change calendar and conflict detection in Remedy

Module 5: CMDB and Asset Management

BMC Atrium CMDB: configuration items and relationship classes
CMDB data population: manual entry, discovery, and bulk import
Reconciliation engine: merging data from multiple discovery sources
Impact and dependency analysis using CMDB relationships

Module 6: Service Request Management

Service Request Definition (SRD): building a service catalogue
Process Definition Designer (PDD): workflow design for service requests
Approval server integration: multi-level approval chains
My IT self-service portal: end-user request submission and tracking

Module 7: Reporting and Administration

Remedy reporting: standard and ad hoc report creation
Flashboards: real-time dashboard configuration for service desk KPIs
AR System administration: forms, workflows, and active links overview
BMC Helix ITSM: cloud-native Remedy and migration considerations

Module 8: Capstone Project and Assessment

Remedy incident and change management workflow configuration
CMDB population and relationship mapping exercise
Service catalogue build with approval workflow and SLA configuration
Final assessment and course certification

Receive Training From Our Skilled and Effective Trainers

Experience in the Industry Learn from BMC Remedy-certified ITSM consultants who have implemented and customised Remedy and BMC Helix ITSM for large enterprises in banking, telecommunications, and government sectors.

Backgrounds at the Top Our BMC Remedy trainers have delivered enterprise ITSM transformation projects at Fortune 500 companies and government agencies where Remedy is the backbone of IT operations management.

Clear & Effective Teaching Remedy incident, problem, change, and service request management, CMDB, SLA configuration, approval workflows, reporting, and BMC Helix migration are explained with real enterprise ITSM examples.

Hands-On Learning Focus Students configure Remedy workflows, manage CMDB records, build service catalogues, set up approval chains, and create Flashboard dashboards through structured hands-on lab exercises.

Up-to-Date Knowledge Trainers keep content current with BMC Helix ITSM cloud platform features, AI-driven service management capabilities, and evolving enterprise ITSM and ITIL 4 best practices.

Professional BMC Remedy ITSM Administration & Service Management Certification

The Professional BMC Remedy ITSM Administration & Service Management Certification validates your expertise in implementing and managing IT Service Management solutions using BMC Remedy.

Course FAQs

1. What is BMC Remedy ITSM?

BMC Remedy ITSM is an enterprise IT Service Management platform used to manage IT support processes, service requests, incidents, changes, and assets.

2. What is Incident Management?

Incident Management is the process of restoring normal IT services as quickly as possible after an issue occurs.

3. What is Problem Management?

Problem Management identifies the root cause of recurring incidents and implements permanent solutions.

4. What is Change Management?

Change Management controls and approves modifications to IT systems while minimizing business risks.

5. Is BMC Remedy ITSM in demand?

Yes. Large enterprises and managed service providers use BMC Remedy ITSM to streamline IT operations and improve service delivery.

6. Which industries use BMC Remedy ITSM?

Banking, finance, healthcare, insurance, manufacturing, retail, government, telecommunications, education, and IT service companies use BMC Remedy ITSM.

7. What topics are covered in BMC Remedy ITSM training?

The course covers incident management, problem management, change management, service request management, CMDB, asset management, ITIL processes, workflow automation, reporting, and administration.

8. Will I work on real-time ITSM projects?

Yes. You will complete practical projects involving service desk management, incident handling, change approval workflows, CMDB implementation, and reporting.

9. Is BMC Remedy ITSM suitable for freshers?

Yes. Freshers interested in IT support, service management, enterprise applications, or IT operations can begin learning BMC Remedy ITSM.

10. How long does it take to learn BMC Remedy ITSM?

Most learners can gain practical BMC Remedy ITSM skills within a few months through instructor-led sessions, labs, and project-based learning.

11. What skills will I gain from this course?

You will learn IT service management, incident management, change management, CMDB administration, workflow automation, reporting, and ITIL implementation.

12. Is BMC Remedy ITSM certification valuable?

Yes. Certification validates your ITSM expertise and enhances career opportunities in enterprise IT support, service management, and IT operations.