ServiceNow IT Operations Management (ITOM)

Module 1: Introduction to ServiceNow ITOM

• Overview of ITOM and its role in IT management
• Key components and capabilities

Module 2: Event Management

• Event collection and correlation
• Incident integration and alert handling

Module 3: Service Mapping

• Mapping business services and dependencies
• CMDB integration and maintaining data accuracy

Module 4: Discovery

• Network discovery basics
• Scanning and classification

Module 5: Cloud Management

• Managing cloud resources and automation
• Multi-cloud visibility and governance

Module 6: Orchestration and Automation

• Automating IT workflows and tasks
• Using orchestration workflows and runbooks

Module 7: Operational Intelligence

• Predictive analytics in ITOM
• Dashboarding and reporting

Module 8: Security Operations Integration

• Linking ITOM with security tools
• Incident response automation

Module 9: Hands-on Labs and Case Studies

• Practical exercises on event management, discovery, and automation

Experience in the Industry Gain knowledge from experts with practical ServiceNow IT Operations Management (ITOM) project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture  and cognizant  employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.