Siebel CRM – EAI & Integration

Module 1: Introduction to Siebel EAI

• EAI overview: real-time integration between Siebel and external systems
• Siebel EAI architecture: inbound and outbound integration patterns
• Integration objects, integration components, and field mappings
• EAI transport adapters: MQ, HTTP, and file-based transports

Module 2: Integration Objects

• Integration Object overview: representing Siebel data for integration
• Creating Integration Objects from Business Objects in Siebel Tools
• Integration Components: mapping to Business Components
• Field-level mapping: EAI field names and external field names

Module 3: Siebel XML and Data Mapping

• Siebel XML message format: hierarchy and field representation
• EAI Siebel Adapter: reading and writing Siebel data via integration
• XSD generation: producing schemas from Integration Objects
• XSLT transformations: mapping Siebel XML to external formats

Module 4: Inbound Web Services

• Siebel Web Services: exposing Siebel business services as SOAP
• Inbound SOAP service configuration and WSDL generation
• Service ports and binding configuration
• Testing inbound web services with SOAP client tools

Module 5: Outbound Web Services

• Outbound web service configuration: calling external SOAP services
• Web Services adapter: configuring proxy and endpoint settings
• Workflow integration: calling outbound web services from workflows
• Error handling and retry logic for outbound service calls

Module 6: REST API Integration

• Siebel REST API overview: resource-based API for Siebel data
• Authentication: session-based and token-based REST API access
• CRUD operations via REST: GET, POST, PUT, and DELETE
• Integrating Siebel REST API with middleware and iPaaS platforms

Module 7: MQ and Messaging Integration

• Oracle AQ and IBM MQ adapter configuration for Siebel EAI
• Receiver and dispatcher server components for async messaging
• Message processing workflows for inbound MQ messages
• Error queues and dead-letter handling for messaging failures

Module 8: Capstone Project and Assessment

• Integration Object creation and XML mapping project
• Inbound SOAP web service exposure and testing
• Outbound REST API integration from Siebel workflow
• Final assessment and course certification

Experience in the Industry Gain expertise from Siebel EAI developers who have built real-time integrations between Siebel CRM and ERP systems, middleware platforms, billing systems, and third-party applications at large enterprises.

Backgrounds at the Top Our Siebel EAI trainers have worked at Oracle partner organisations and enterprise integration teams connecting Siebel with SAP, Oracle EBS, Tibco, MuleSoft, and IBM MQ environments.

Clear & Effective Teaching Siebel EAI architecture, Integration Objects, XML mapping, inbound and outbound web services, REST API, MQ messaging, and error handling are explained with real enterprise integration scenario examples.

Hands-On Learning Focus Students create Integration Objects, configure SOAP and REST web services, map XML data, call outbound services from workflows, and set up MQ messaging through structured hands-on integration labs.

Up-to-Date Knowledge Trainers keep content current with the latest Siebel EAI and REST API capabilities, Oracle Integration Cloud connectivity for Siebel, and evolving integration patterns for hybrid Siebel environments.