Module 1: Introduction to SAP CS

• Overview of SAP Customer Service module
• CS integration with SD, MM, PM, CO, and FI
• Organizational structures in CS
• Service management business processes

Module 2: Master Data in SAP CS

• Customer and equipment master data
• Functional locations for service objects
• Service material master
• Work centers for service technicians
• Task lists for service operations

Module 3: Service Notifications

• Notification types: Service request, complaints, activity reports
• Customer interaction logging
• Problem categorization and priority assignment
• Warranty check processing
• Notification workflow and escalation

Module 4: Service Orders

• Service order creation and types
• Operations, components, and PRTs
• Service order scheduling
• Goods issue and time confirmation
• Service order completion and billing relevance

Module 5: Service Contracts

• Service contract types: Maintenance contracts, value contracts
• Contract billing plans (periodic billing)
• Price agreements and discount conditions
• Contract validity and renewal
• Integration with SD pricing

Module 6: Service Billing

• Billing from service orders
• Resource-related billing (RRB)
• Fixed-price billing
• Down payment and milestone billing
• Credit and debit memo processing

Module 7: Warranty Management

• Warranty master data configuration
• Warranty check during notification creation
• Counter-based and time-based warranties
• Warranty claims processing

Module 8: Field Service Management

• Dispatch and scheduling of service technicians
• Mobile service using SAP Work Manager
• Travel time and expense processing
• Field service reporting

Module 9: Installed Base Management

• Equipment hierarchy and installation
• Component tracking and serialization
• Installed base reporting
• Multi-level equipment structure

Module 10: Returns and Repairs Processing

• In-house repair orders
• Loaner equipment processing
• Return material authorization (RMA)
• Repair cost management

Module 11: Reporting and Analytics

• Service information system reports
• Customer satisfaction analysis
• Service revenue and profitability reports
• SLA monitoring and compliance

Module 12: Real-Time Projects and Case Studies

• High-tech and industrial equipment service scenarios
• Elevator and facility management case studies
• End-to-end CS cycle implementation
• Certification and interview preparation

Experience in the Industry Gain knowledge from experts with hands-on SAP CS project experience in high-tech, industrial, and service industries.

Backgrounds at the Top Prominent corporations such as HCL, Infosys, Capgemini, and Wipro employ our SAP CS trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex customer service configurations.

Hands-On Learning Focus Students apply skills using live SAP systems with real service management case studies.

Up-to-Date Knowledge Trainers stay current with SAP S/4HANA Service and latest customer service best practices.