SALESFORCE HEALTH CLOUD ourse in Chennai

712 Ratings

SALESFORCE HEALTH CLOUD – Healthcare CRM Course in Chennai

Master healthcare relationship management and patient engagement with Edubrights’ SALESFORCE HEALTH CLOUD – Healthcare CRM training in Chennai. This course is designed for students, freshers, healthcare IT professionals, Salesforce administrators, CRM specialists, healthcare consultants, and working professionals who want to leverage Salesforce Health Cloud to improve patient experiences and healthcare operations.

Gain hands-on experience with patient management, care coordination, healthcare data models, provider relationships, automation, reporting, and real-world healthcare CRM projects through practical industry use cases.

Key Highlights:

✅ Real-Time Healthcare CRM Projects & Industry-Based Use Cases

✅ Live Instructor-Led Training by Experienced Salesforce Health Cloud Experts

✅ Hands-On Practice with Salesforce Health Cloud Platform

✅ Patient Relationship Management & Care Coordination Workflows

✅ Health Cloud Data Model & Healthcare-Specific CRM Features

✅ Provider, Patient & Care Team Management Solutions

✅ Patient Engagement & Personalized Healthcare Experiences

✅ Workflow Automation & Healthcare Process Optimization

✅ Care Plans, Clinical Data Management & Service Tracking

✅ Reports, Dashboards & Healthcare Analytics Solutions

✅ Security, Compliance & Healthcare Data Governance Best Practices

✅ Integration with Healthcare Systems & Salesforce Ecosystem

✅ Resume Building, Portfolio Development & Mock Interview Preparation

✅ Career Guidance, Placement Assistance & Certification Support

✅ Flexible Online, Classroom & Weekend Training Options

✅ Corporate Training for Healthcare, CRM & Digital Health Teams

Build practical Salesforce Health Cloud expertise, transform patient engagement strategies, and become industry-ready for careers in Healthcare CRM, Salesforce Administration, Healthcare Consulting, and Digital Health Solutions.

Call Course Advisor

₹40000

₹45000

Enroll Now View Syllabus

Case Studies and Projects

Hours of Training

40+

Placement Assurance

100%

Expert Support

Yes

Support & Access

Lifetime

Certification

Yes

Skill Level

All

Language

All

Course Objectives

1. What will you learn about Salesforce Health Cloud?

You will learn how Salesforce Health Cloud helps healthcare organizations manage patient relationships, care plans, appointments, referrals, and healthcare services through a centralized CRM platform.

2. How will this course help you manage patient information?

You will gain hands-on experience in configuring patient profiles, healthcare records, care teams, and clinical interactions while maintaining data accuracy and security.

3. What healthcare processes will you automate using Health Cloud?

You will learn to automate patient onboarding, appointment scheduling, case management, referrals, follow-ups, and care coordination workflows.

4. How does this course prepare you for real-world healthcare projects?

You will work on practical healthcare CRM scenarios involving patient management, care planning, service requests, reporting, and healthcare workflow optimization.

5. What career opportunities can this course help you achieve?

This training prepares you for roles such as Salesforce Health Cloud Consultant, Healthcare CRM Analyst, Health Cloud Administrator, Salesforce Functional Consultant, and Healthcare Technology Specialist.

Popular Techniques Covered in This Course

Salesforce Health Cloud Fundamentals

Patient Relationship Management

Care Plan Management

Healthcare Provider Management

Patient Intake and Onboarding

Referral and Case Management

Care Team Coordination

Healthcare Workflow Automation

Reports and Healthcare Dashboards

Data Security and Compliance Management

Get Hands-on Knowledge about Real-Time Projects

Project 1

Project 1: Patient Management System

Configure patient profiles, medical history tracking, healthcare interactions, and patient engagement workflows for a healthcare organization.

Project 2

Project 2: Care Coordination Platform

Develop a healthcare solution for managing care teams, referrals, treatment plans, and patient follow-ups.

Project 3

Project 3: Hospital Patient Onboarding Process

Implement patient registration, appointment scheduling, healthcare service requests, and onboarding workflows.

Project 4

Project 4: Healthcare Case Management Solution

Build a case management system to track patient issues, referrals, escalations, and healthcare support services.

Project 5

Project 5: Healthcare Analytics Dashboard

Create dashboards and reports to monitor patient outcomes, care quality, service performance, and healthcare operations.

Key Features

Edubrights offers Salesforce Health Cloud-Healthcare CRM Training in virtual mode with expert trainers. Here are the key features,

40 Hours Course Duration

100% Job Oriented Training

Industry Expert Faculties

Free Demo Class Available

Completed 500+ Batches

Certification Guidance

Curriculum

Module 1: Introduction to Salesforce Health Cloud

Health Cloud overview: CRM purpose-built for healthcare and life sciences
Health Cloud data model: Patient, Household, and Care Team objects
HIPAA compliance considerations in Salesforce Health Cloud
Navigating Health Cloud: patient list, timeline, and care programmes

Module 2: Patient and Member Management

Patient record: demographics, contacts, and insurance information
Household model: linking patients to family and caregiver networks
Patient search and matching: deduplication in healthcare context
Consent management: capturing and tracking patient data consent

Module 3: Care Plans and Care Teams

Care Plan creation: goals, problems, and tasks for patient care
Care Team configuration: assigning roles to providers and caregivers
Care Team collaboration: tasks, messages, and coordination tools
Care Plan templates: standardised plans for common conditions

Module 4: Patient Timeline and 360 View

Patient timeline: unified view of clinical and non-clinical interactions
EHR integration: surfacing clinical data from Epic, Cerner, and HL7
Social determinants of health: capturing non-clinical risk factors
Gaps in care: identifying and closing preventive care opportunities

Module 5: Utilisation Management and Prior Authorisation

Prior authorisation workflow: request, review, and decision tracking
Utilisation management: monitoring care utilisation against benchmarks
Appeals and grievances: tracking member complaints and resolutions
Care coordination across providers: referral management workflows

Module 6: Health Cloud for Providers and Payers

Provider network management: credentialing and contract tracking
Payer member management: enrolment, benefits, and eligibility
Population health: risk stratification and programme enrolment
Remote patient monitoring: device data integration overview

Module 7: Flow, Automation, and Integration

Salesforce Flow for Health Cloud: patient journey automation
OmniStudio: guided interaction scripts for care coordinators
FHIR API integration: connecting Health Cloud to clinical systems
MuleSoft Health Cloud Accelerator for healthcare integration

Module 8: Capstone Project and Assessment

Patient record setup: care team, care plan, and timeline configuration
EHR data integration and patient 360 view build
Prior authorisation workflow and population health automation project
Final assessment and course certification

Receive Training From Our Skilled and Effective Trainers

Experience in the Industry Learn from Salesforce Health Cloud architects and healthcare IT consultants who have implemented patient management, care coordination, and population health solutions for hospitals, health systems, and health insurance companies.

Backgrounds at the Top Our Health Cloud trainers have worked at Salesforce partner organisations specialising in healthcare and life sciences, delivering Health Cloud implementations that improve patient outcomes and care team collaboration.

Clear & Effective Teaching Health Cloud data model, patient management, care plans, care teams, EHR integration, FHIR API, HIPAA considerations, OmniStudio, and population health are explained with real healthcare CRM examples.

Hands-On Learning Focus Students build patient records, configure care plans and teams, set up prior authorisation workflows, integrate EHR data, and automate care journeys through structured hands-on Health Cloud lab exercises.

Up-to-Date Knowledge Trainers keep content current with the latest Salesforce Health Cloud releases, Einstein AI for healthcare, Health Cloud for providers and payers enhancements, and evolving digital health best practices.

Professional Salesforce Health Cloud Healthcare CRM Certification

The Professional Salesforce Health Cloud Healthcare CRM Certification validates your ability to configure, manage, and optimize healthcare customer relationship processes using Salesforce Health Cloud.

Course FAQs

1. What is Salesforce Health Cloud – Healthcare CRM?

Salesforce Health Cloud is a healthcare-focused CRM platform that helps healthcare organizations manage patient relationships, care coordination, appointments, referrals, and healthcare services through a unified system.

2. Who can enroll in the Salesforce Health Cloud course?

Students, freshers, Salesforce professionals, healthcare IT professionals, CRM administrators, business analysts, and healthcare consultants can join this course.

3. Do I need Salesforce experience to learn Health Cloud?

Basic Salesforce knowledge is helpful, but beginners can also learn Health Cloud through structured training and practical exercises.

4. What are the career opportunities after Salesforce Health Cloud training?

You can work as a Salesforce Health Cloud Consultant, Health Cloud Administrator, Healthcare CRM Analyst, Salesforce Functional Consultant, Healthcare Technology Consultant, or CRM Specialist.

5. Is Salesforce Health Cloud in demand?

Yes. Healthcare organizations are increasingly adopting digital patient management platforms, creating strong demand for Salesforce Health Cloud professionals.

6. What industries use Salesforce Health Cloud?

Hospitals, clinics, healthcare providers, medical centers, pharmaceutical companies, healthcare insurers, and telehealth organizations use Salesforce Health Cloud.

7. What topics are covered in Salesforce Health Cloud training?

The course covers patient management, care plans, care coordination, referrals, healthcare workflows, service management, reporting, dashboards, and security management.

8. Will I get hands-on project experience?

Yes. Learners gain practical experience through healthcare CRM implementation projects, patient management scenarios, and real-world healthcare workflows.

9. Is coding required for Salesforce Health Cloud?

No. The course mainly focuses on administration, configuration, patient relationship management, and healthcare business processes.

10. Can freshers build a career in Salesforce Health Cloud?

Yes. Freshers with healthcare, business, CRM, or technology backgrounds can build successful careers in healthcare CRM and Salesforce consulting.