Module 1: Advanced Security & Access Model

• Complex sharing architecture: manual sharing, Apex sharing, and sharing sets
• Permission set groups: bundling permissions for scalable access management
• Restriction rules and scoping rules for record visibility
• Field accessibility matrix: combining profiles, permission sets, and field-level security
• Login flows: customising the authentication experience
• Connected apps and OAuth security for third-party integrations

Module 2: Advanced Automation with Flow

• Flow types in depth: screen, auto-launched, scheduled, record-triggered, platform event
• Complex flow logic: loops, collections, and decision branching
• Flow subflows and reusable flow components
• Before-save vs after-save record-triggered flows
• Flow debugging, error handling, and fault paths
• Migrating workflow rules and process builder to Flow

Module 3: Advanced Object Relationships & Schema

• Junction objects and many-to-many relationship design
• Self-relationships and hierarchical relationships
• External objects and Salesforce Connect for external data
• Big objects for high-volume data archiving
• Schema complexity management: governor limits and considerations
• Data model optimisation for performance and scalability

Module 4: Advanced Sales & CPQ Concepts

• Territory management: territory models, rules, and assignment
• Forecasting: forecast types, adjustments, and quota management
• Opportunity splits and overlay splits
• Products and price books: standard and custom price books
• Contracts, orders, and entitlements in Sales Cloud
• Einstein Activity Capture and relationship intelligence

Module 5: Advanced Service Cloud Configuration

• Entitlement processes: milestones and SLA management
• Knowledge management: data categories, article types, and publishing
• Live Agent / Messaging: digital customer engagement setup
• Einstein Bots: conversational AI for customer service
• Omni-Channel: routing configurations and agent capacity
• Field Service Lightning overview and integration with Service Cloud

Module 6: Advanced Analytics & Einstein Analytics

• Advanced report types: cross-object reports and custom report types
• Historical trending reports: tracking field changes over time
• Report subscriptions with conditional alerting
• CRM Analytics (Einstein Analytics): datasets, lenses, and dashboards
• Einstein Discovery: AI-powered insights and predictions
• Tableau integration with Salesforce data

Module 7: Advanced Data Management & Governance

• Data architecture for large Salesforce orgs
• Data skew: account skew, ownership skew, and lookup skew
• Archiving strategies: big objects and external storage
• GDPR and data compliance in Salesforce
• Field audit trail for extended data history
• Mass data operations: data loader best practices for bulk operations

Module 8: Change Management, DevOps & Exam Prep

• Salesforce DevOps: source control with Git and Salesforce CLI
• Scratch orgs and unlocked packages for modern deployment
• Change set limitations and when to use metadata API
• Sandboxes: partial copy, full copy, and developer sandbox strategies
• Advanced Admin certification: exam domains and question analysis
• Complex scenario mock exam with 60 advanced questions

Multi-Certified Salesforce Experts with Enterprise Admin Experience Our Advanced Admin instructors hold the full stack of Salesforce Admin certifications — Admin, Advanced Admin, Platform App Builder — alongside additional credentials in Sales Cloud, Service Cloud, and CRM Analytics. They've administered complex enterprise Salesforce orgs with hundreds of custom objects and thousands of users.

Flow Architecture Specialists With Salesforce deprecating Workflow Rules and Process Builder in favour of Flow, our instructors are Flow experts who can design sophisticated automation architectures. Learners gain deep Flow skills that are in extremely high demand in the Salesforce job market.

Einstein & Analytics Practitioners Several trainers specialise in CRM Analytics (Einstein Analytics) and Einstein AI features, helping learners unlock the predictive and analytical capabilities that differentiate advanced Salesforce implementations from basic ones.

DevOps & Release Management Knowledge Modern Salesforce admins need DevOps skills. Our instructors teach Salesforce CLI, source control integration, and unlocked packages — bridging the gap between traditional admin skills and the developer-adjacent practices increasingly expected of senior admins.

Mentorship-Driven Learning Advanced Admin preparation requires personalised guidance. Our instructors provide detailed feedback on mock exam answers, code review sessions for Flow designs, and one-on-one coaching to address each learner's specific knowledge gaps.