Oracle CRM Cloud Course in bangalore
825 Ratings
Oracle CRM Cloud Course in Bangalore
Master customer relationship management, sales automation, customer engagement, and enterprise CRM solutions with Edubrights’ Oracle CRM Cloud training in Bangalore. This course is designed for students, freshers, Oracle consultants, CRM administrators, sales professionals, marketing specialists, business analysts, and working professionals who want to manage customer relationships and sales processes using Oracle CRM Cloud.
Gain hands-on experience with lead management, opportunity management, customer data management, sales forecasting, marketing automation, service management, reporting, and real-world CRM implementation projects through practical industry use cases.
Key Highlights:
✅ Real-Time CRM Projects & Enterprise Customer Management Use Cases
✅ Live Instructor-Led Training by Experienced Oracle CRM Cloud Experts
✅ Hands-On Practice with Oracle CRM Cloud Platform
✅ Oracle CRM Cloud Architecture & Customer Relationship Management Fundamentals
✅ Lead, Contact & Opportunity Management
✅ Sales Automation, Pipeline Management & Forecasting
✅ Customer Account Management & 360-Degree Customer View
✅ Marketing Campaigns, Customer Engagement & Personalization
✅ Service Request Management & Customer Support Workflows
✅ Workflow Automation & Business Process Optimization
✅ Reports, Dashboards & Customer Analytics
✅ Integration with Oracle ERP Cloud, Oracle CX, Oracle CPQ & Third-Party Applications
✅ Resume Building, Portfolio Development & Mock Interview Preparation
✅ Career Guidance, Placement Assistance & Oracle Certification Support
✅ Flexible Online, Classroom & Weekend Training Options
✅ Corporate Training for Sales, Marketing, Customer Service & CRM Teams
Build practical Oracle CRM Cloud expertise, strengthen customer relationships, streamline sales operations, and become industry-ready for careers in Oracle CRM Consulting, Sales Operations, Customer Relationship Management, CRM Administration, and Enterprise Customer Experience.
Call Course Advisor
₹40000
₹45000
Case Studies and Projects
2+
Hours of Training
20+
Placement Assurance
100%
Expert Support
Yes
Support & Access
Lifetime
Certification
Yes
Skill Level
All
Language
All
Course Objectives
1. Understand Oracle CRM Cloud Fundamentals
Learn the core features of Oracle CRM Cloud, including customer management, sales automation, service management, and business relationship tracking.
2. Manage Customer Relationships Effectively
Develop the skills to handle leads, contacts, accounts, opportunities, and customer interactions using Oracle CRM Cloud.
3. Configure Sales and Service Processes
Learn how to customize CRM workflows, business processes, dashboards, and user roles to meet organizational requirements.
4. Analyze Customer and Sales Performance
Create reports and dashboards that help businesses monitor customer engagement, sales activities, and operational performance.
Popular Techniques Covered in This Course
Oracle CRM Cloud Fundamentals
Lead Management
Account and Contact Management
Sales Automation
Customer Service Management
Opportunity Management
Customer Service Management
Dashboard and Report Creation
User and Security Management
Customer Lifecycle Management
Get Hands-on Knowledge about Real-Time Projects
Project 1
1. Customer Lead Tracking and Conversion System
Project 2
2. Sales Opportunity Management Dashboard
Project 3
3. Customer Service Request Management Platform
Project 4
4. Account and Relationship Management Solution
Project 5
5. CRM Analytics and Business Performance Framework
Key Features
Edubrights offers Oracle CRM Cloud Training in virtual mode with expert trainers. Here are the key features
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Curriculum
Module 1: Introduction to Oracle CRM Cloud
- Overview of Oracle CX Cloud (formerly CRM)
- CRM Cloud modules: Sales, Service, Marketing, CPQ
- Oracle CRM Cloud architecture on OCI
- Comparison with Salesforce and SAP CRM
- CRM Cloud implementation methodology
Module 2: Account and Contact Management
- Account types and hierarchy
- Contact roles and relationships
- 360-degree customer view
- Account team and territory assignment
- Customer data quality management
Module 3: Opportunity Management
- Opportunity stages and milestones
- Revenue lines and products
- Opportunity scoring and forecast
- Win/loss analysis
- Opportunity team management
Module 4: Lead Management
- Lead creation and qualification
- Lead assignment and routing
- Lead scoring with AI
- Lead-to-opportunity conversion
- Lead nurturing campaigns
Module 5: Sales Forecasting
- Forecast categories and territories
- Bottom-up and top-down forecasting
- AI-assisted forecast recommendations
- Forecast history and trend
- Quota management
Module 6: Activity Management
- Activity types: Tasks, appointments, calls
- Interaction history
- Calendar integration (Outlook, Gmail)
- Activity logging from email
- Activity analytics
Module 7: Oracle CPQ Cloud
- Product catalog and bundles
- Guided selling rules
- Pricing and discount approval
- Quote document generation
- CPQ integration with Sales Cloud
Module 8: Oracle Service Cloud
- Service request and incident management
- Knowledge base management
- SLA configuration
- Agent scripting and guided resolution
- Self-service portal
Module 9: Oracle Marketing Cloud
- Campaign design and execution
- Customer segmentation
- Email and digital channel marketing
- Lead generation from campaigns
- Marketing analytics
Module 10: CRM Analytics
- Sales pipeline dashboards
- Win rate and velocity analysis
- Service resolution KPIs
- Marketing ROI reports
- AI insights in CRM
Module 11: CRM Integration
- Integration with Fusion Financials
- Integration with SCM for order management
- Oracle Integration Cloud for CRM
- CTI and telephony integration
- Third-party marketing tool integration
Module 12: Real-Time Projects and Case Studies
- CRM Cloud sales implementation
- Customer service transformation
- End-to-end CRM Cloud cycle
- Certification and interview preparation
Receive Training From Our Skilled and Effective Trainers
Experience in the Industry Gain knowledge from experts with hands-on Oracle CRM Cloud project experience in sales force automation and customer service.
Backgrounds at the Top Prominent corporations such as HCL, TCS, Accenture, and Oracle Consulting employ our Oracle CRM Cloud trainers.
Clear & Effective Teaching Excellent communication and real-world examples simplify complex CRM configuration and sales process automation.
Hands-On Learning Focus Students apply skills using live Oracle CRM Cloud environments with real sales, service, and CPQ projects.
Up-to-Date Knowledge Trainers stay current with latest Oracle CX Cloud releases, AI selling tools, and omnichannel CRM best practices.
Earn a certification upon course completion
Our institution offers a recognized Oracle CRM Cloud certification that validates your ability to design and prototype professional user interfaces efficiently. This certification enhances your design portfolio and prepares you for collaborative projects in real-world environments. Gain practical skills through hands-on training and assessments.
Course FAQs
1. What is Oracle CRM Cloud?
Oracle CRM Cloud is a customer relationship management platform that helps businesses manage sales, marketing, customer service, and customer engagement activities.
2. Who should learn Oracle CRM Cloud?
Sales professionals, CRM administrators, business analysts, customer service managers, and CRM consultants.
3. Is Oracle CRM Cloud suitable for beginners?
Yes, the course starts with fundamental concepts before moving to advanced CRM features.
4. What are the main modules in Oracle CRM Cloud?
Common modules include leads, accounts, contacts, opportunities, activities, service requests, and analytics.
5. Does the course include practical training?
Yes, learners work on real-world CRM scenarios and hands-on projects.
6. Can Oracle CRM Cloud automate sales processes?
Yes, it supports sales automation, opportunity tracking, workflow management, and activity monitoring.
7. Will I learn dashboard creation?
Yes, the course covers reports, analytics, and dashboard development.
8. Is coding required for Oracle CRM Cloud?
Most CRM administration and configuration tasks require minimal coding knowledge.
9. Can Oracle CRM Cloud support customer service operations?
Yes, it helps organizations manage customer support, service requests, and issue resolution processes.
10. What industries use Oracle CRM Cloud?
Banking, healthcare, retail, manufacturing, telecommunications, education, and technology sectors.
11. Does Oracle CRM Cloud support workflow customization?
Yes, organizations can configure workflows, approvals, notifications, and business processes.
12. Will I learn customer lifecycle management?
Yes, the course covers customer acquisition, engagement, retention, and relationship management.
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