You'll build a solid understanding of the core concepts, terminology, and fundamentals of Microsoft Dynamics 365 CRM – Sales & Customer Service, giving you a strong foundation to build on.
You'll get hands-on experience with industry-relevant Microsoft Dynamics 365 CRM – Sales & Customer Service tools and workflows through guided exercises, so you learn by doing rather than just reading theory.
The Microsoft Dynamics 365 CRM – Sales & Customer Service course is designed around how Microsoft Dynamics 365 CRM – Sales & Customer Service is actually applied to solve real-world problems in professional settings, not just textbook scenarios.
You'll develop the practical skills needed to confidently work with Microsoft Dynamics 365 CRM – Sales & Customer Service on the job, so you're ready to contribute from day one in a Microsoft Dynamics 365 CRM – Sales & Customer Service role.
Yes, the Microsoft Dynamics 365 CRM – Sales & Customer Service course includes real-time projects and case studies that reinforce concepts through practice, giving you portfolio-ready work by the end.
The Microsoft Dynamics 365 CRM – Sales & Customer Service course is structured to help you prepare for relevant certifications and interviews, covering the concepts and terminology employers and exam boards expect.
Project 1
Develop a CRM-based solution to capture leads, track sales opportunities, and manage customer interactions throughout the sales cycle. This project helps learners understand how businesses improve lead conversion and sales coordination using Dynamics 365 CRM.
Project 2
Create a customer support portal that manages complaints, service tickets, escalation workflows, and support communication. The project demonstrates how organizations improve customer service efficiency and response management through CRM automation.
Project 3
Design an interactive dashboard to monitor sales targets, lead conversion rates, customer engagement, and sales KPIs. This project introduces reporting and CRM analytics concepts used by sales managers and business teams for decision-making.
Project 4
Build a workflow automation solution that sends follow-up reminders, customer notifications, and automated communication updates based on CRM activities. The project helps learners understand sales automation and customer engagement workflows.
Project 5
Develop a centralized CRM application for storing customer profiles, communication history, support records, and interaction tracking details. This project helps learners understand how businesses maintain long-term customer relationships and improve service quality.
Edubrights offers MICROSOFT DYNAMICS 365 CRM – SALES & CUSTOMER SERVICE Training in virtual mode with expert trainers. Here are the key features,
40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance
Module 1: Introduction to Microsoft Dynamics 365
Module 2: Accounts, Contacts, and Leads
Module 3: Opportunity and Sales Management
Module 4: Customer Service Module
Module 5: Activities, Calendar, and Email Integration
Module 6: Power Automate and Workflow Automation
Module 7: Reporting and Dashboards
Module 8: Capstone Project and Assessment
Experience in the Industry Gain expertise from Microsoft Dynamics 365 CRM – Sales & Customer Service professionals training in Bangalore who have applied their skills on live projects across corporate, product, and consulting environments, bringing practical, real-world context into every Microsoft Dynamics 365 CRM – Sales & Customer Service session.
Backgrounds at the Top Our Microsoft Dynamics 365 CRM – Sales & Customer Service trainers in Bangalore bring hands-on industry experience, having worked on real Microsoft Dynamics 365 CRM – Sales & Customer Service projects for organizations across various industries before moving into training.
Clear & Effective Teaching Core Microsoft Dynamics 365 CRM – Sales & Customer Service concepts, tools, and workflows are explained using real project examples and practical scenarios, so you understand not just the theory but how Microsoft Dynamics 365 CRM – Sales & Customer Service is actually used on the job.
Hands-On Learning Focus Students get structured, hands-on practice with Microsoft Dynamics 365 CRM – Sales & Customer Service through guided exercises, mini-projects, and lab work designed to build practical, job-ready skills.
Up-to-Date Knowledge Trainers keep the Microsoft Dynamics 365 CRM – Sales & Customer Service curriculum current with the latest tools, versions, and industry best practices, so what you learn stays relevant to how Microsoft Dynamics 365 CRM – Sales & Customer Service is used today in Bangalore and beyond.
Our institution offers a recognized MICROSOFT DYNAMICS 365 CRM – SALES & CUSTOMER SERVICE certification that validates your ability to design and prototype professional user interfaces efficiently. This certification enhances your design portfolio and prepares you for collaborative projects in real-world environments. Gain practical skills through hands-on training and assessments.

The Microsoft Dynamics 365 CRM – Sales & Customer Service course in Bangalore typically runs from a few weeks up to a couple of months, depending on whether you choose a weekday, weekend, or fast-track batch. Institutes in Bangalore offer flexible schedules so working professionals and students can complete Microsoft Dynamics 365 CRM – Sales & Customer Service training without disrupting their routine.
Freshers, graduates, working professionals, and career switchers can all enroll in Microsoft Dynamics 365 CRM – Sales & Customer Service training in Bangalore. Most institutes don't require prior technical experience for the Microsoft Dynamics 365 CRM – Sales & Customer Service course, though a basic understanding of computers is usually helpful before you start.
Yes, most Microsoft Dynamics 365 CRM – Sales & Customer Service training providers in Bangalore offer online, in-person classroom, and hybrid formats, so you can pick the mode that suits your schedule, location, and learning style.
The Microsoft Dynamics 365 CRM – Sales & Customer Service course in Bangalore typically covers core concepts, essential tools, and practical, hands-on exercises, building up from fundamentals to real-world application so you can use Microsoft Dynamics 365 CRM – Sales & Customer Service confidently in a professional setting.
Yes, learners receive a course-completion certificate after finishing Microsoft Dynamics 365 CRM – Sales & Customer Service training in Bangalore. This certificate can be added to your resume and LinkedIn profile as proof of your Microsoft Dynamics 365 CRM – Sales & Customer Service skills.
Many institutes offering Microsoft Dynamics 365 CRM – Sales & Customer Service courses in Bangalore provide placement support such as resume reviews, mock interviews, and introductions to hiring partners, helping graduates find relevant job opportunities after training.
Completing a Microsoft Dynamics 365 CRM – Sales & Customer Service course in Bangalore can open up roles across IT services firms, product companies, and startups active in the city's tech hubs such as Whitefield, Electronic City, and Koramangala, depending on your prior background and experience.
Structured Microsoft Dynamics 365 CRM – Sales & Customer Service training in Bangalore offers guided instruction, hands-on projects, doubt-clearing sessions, and mentor support — elements that are hard to replicate through scattered, free online resources alone.
A technical background can help but usually isn't mandatory for Microsoft Dynamics 365 CRM – Sales & Customer Service training in Bangalore. Beginner-friendly batches in Bangalore start from the basics, so motivated learners from non-technical backgrounds can also follow along.
When choosing a Microsoft Dynamics 365 CRM – Sales & Customer Service training institute in Bangalore, look at trainer experience, how current the curriculum is, the amount of hands-on project work, batch sizes, and post-training support — these matter more than price alone.
Yes, most Microsoft Dynamics 365 CRM – Sales & Customer Service training institutes in Bangalore run dedicated weekend batches alongside weekday and fast-track options, making it easier for working professionals to complete Microsoft Dynamics 365 CRM – Sales & Customer Service training without taking time off work.
Reputable Microsoft Dynamics 365 CRM – Sales & Customer Service courses in Bangalore include real-time projects and case studies alongside theory, so you leave with practical, portfolio-ready experience rather than just conceptual knowledge of Microsoft Dynamics 365 CRM – Sales & Customer Service.
Most Microsoft Dynamics 365 CRM – Sales & Customer Service training providers in Bangalore keep batch sizes small so trainers can give individual attention, answer questions in depth, and adapt the pace of the Microsoft Dynamics 365 CRM – Sales & Customer Service course to the group's progress.
Microsoft Dynamics 365 CRM – Sales & Customer Service courses in Bangalore are usually taught by trainers with hands-on industry experience, which means lessons tend to reflect current tools and practices rather than purely academic material.
Depending on the specific topic, some Microsoft Dynamics 365 CRM – Sales & Customer Service courses in Bangalore assume basic familiarity with computers or logic, while others are fully beginner-friendly. It's worth checking the exact prerequisites listed for the Microsoft Dynamics 365 CRM – Sales & Customer Service batch you're considering.
Many Microsoft Dynamics 365 CRM – Sales & Customer Service training institutes in Bangalore offer a free demo or trial session, letting you evaluate the trainer's teaching style and course structure before committing to the full Microsoft Dynamics 365 CRM – Sales & Customer Service program.
Fees for Microsoft Dynamics 365 CRM – Sales & Customer Service training in Bangalore vary by institute, course depth, and format (online vs classroom), so it's best to compare a few providers directly and check what's included, such as materials, projects, and placement support.
Yes, several Microsoft Dynamics 365 CRM – Sales & Customer Service training providers in Bangalore offer customized corporate batches for teams, with schedules and content adjusted to match an organization's specific tools, workflows, and skill gaps.
Established Microsoft Dynamics 365 CRM – Sales & Customer Service training providers in Bangalore regularly refresh their curriculum to reflect current tools, versions, and industry practices, so what you learn stays relevant to what employers are actually using.
Beyond the Microsoft Dynamics 365 CRM – Sales & Customer Service course itself, many institutes in Bangalore offer post-training support such as doubt-clearing sessions, access to updated materials, and continued placement assistance as you begin applying for Microsoft Dynamics 365 CRM – Sales & Customer Service-related roles.
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Master sales automation, customer relationship management, customer service operations, and business process optimization with Edubrights’ MICROSOFT DYNAMICS 365 CRM – Sales & Customer Service training in Bangalore. This course is designed for students, freshers, sales professionals, customer service executives, CRM consultants, business analysts, functional consultants, and working professionals who want to manage end-to-end sales and customer support using Microsoft Dynamics 365 CRM.
Gain hands-on experience with lead management, opportunity management, sales forecasting, case management, customer support, workflow automation, reporting, and real-world Microsoft Dynamics 365 CRM implementation projects through practical industry use cases.
✅ Real-Time Microsoft Dynamics 365 CRM Projects & Enterprise Sales and Customer Service Use Cases
✅ Live Instructor-Led Training by Experienced Microsoft Dynamics 365 Experts
✅ Hands-On Practice with Microsoft Dynamics 365 Sales & Customer Service
✅ Microsoft Dynamics 365 CRM Architecture & Customer Relationship Management Fundamentals
✅ Lead Management, Opportunity Management & Sales Pipeline Automation
✅ Account Management, Contact Management & Customer Lifecycle Management
✅ Sales Forecasting, Quotes, Orders & Revenue Management
✅ Customer Service, Case Management, SLA Management & Omnichannel Support
✅ Workflow Automation, Business Process Flows & Customer Engagement
✅ Reports, Dashboards, Sales Analytics & Power BI Integration
✅ Security, User Roles, Business Units & CRM Administration
✅ Integration with Microsoft 365, Microsoft Teams, Power Apps, Power Automate, Dynamics 365 Business Central, Azure Services & Third-Party Enterprise Applications
✅ Resume Building, Portfolio Development & Mock Interview Preparation
✅ Career Guidance, Placement Assistance & Microsoft Dynamics 365 Certification Support
✅ Flexible Online, Classroom & Weekend Training Options
✅ Corporate Training for Sales, Customer Service, CRM & Enterprise IT Teams
Build practical Microsoft Dynamics 365 CRM expertise, streamline sales and customer service operations, strengthen customer relationships, improve business productivity, and become industry-ready for careers in CRM Consulting, Sales Operations, Customer Service Management, Functional Consulting, Business Analysis, and Microsoft Dynamics 365 Administration.
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Lifetime
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All
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