Module 1: Jira for QA Teams

• Jira's role in the QA workflow
• Issue types for QA: bug, test, improvement, task
• Jira terminology: sprint, backlog, epic, story, defect
• Project types and configurations
• Jira Software vs Service Management for QA
• Jira for QA vs dedicated test management tools

Module 2: Bug Reporting Best Practices

• Anatomy of a perfect bug report
• Writing clear, actionable bug summaries
• Severity vs priority classification
• Steps to reproduce: detailed and reproducible
• Expected vs actual results articulation
• Attachments: screenshots, videos, log files

Module 3: Bug Lifecycle & Workflow

• Bug lifecycle: New → Open → Fixed → Verified → Closed
• Jira workflow configuration for QA teams
• Transition conditions and validators
• Bug triage: prioritisation and classification
• Duplicate detection and merging
• Re-opening bugs: regression management

Module 4: Test Management in Jira

• Zephyr Scale: test cases and cycles
• Creating tests, cycles, executions
• Execution statuses: pass, fail, blocked, WIP
• Linking test cases to user stories
• Traceability matrix in Jira
• Xray as alternative test management

Module 5: JQL for QA Reporting

• JQL fundamentals for QA engineers
• Filtering by status, priority, sprint, label
• Date functions for sprint reporting
• Defect density and escape rate queries
• Saving filters for team access
• Dashboard gadgets from JQL

Module 6: Agile QA Workflows

• Sprint-based testing in sprint ceremonies
• Definition of Done with QA criteria
• In-sprint vs regression testing management
• Bug bash coordination with Jira
• Velocity and QA capacity planning
• Dependency and blocker management

Module 7: QA Dashboards & Reporting

• QA dashboard: defect metrics and progress
• Burndown charts from QA perspective
• Defect density by feature area
• Bug aging: unresolved defect tracking
• Release readiness dashboard
• Created vs resolved trend analysis

Module 8: Administration & Integration

• Custom fields: type, root cause, environment
• Screen schemes for bug reports
• Component and version management
• Jira automation: auto-assign bugs, SLA alerts
• Integration with TestRail, Confluence, CI/CD
• Best practices for clean QA backlogs

Our Jira for QA instructors are experienced Test Managers and QA Leads who have configured Jira for agile software companies. They emphasise the process and communication side of defect management — triage, root cause analysis, and practices that get bugs fixed quickly.