Module 1: Introduction to Duck Creek Claims

• Overview of Duck Creek Claims within the product suite
• Claims management concepts and terminology
• Duck Creek Claims architecture and system components
• User interface navigation and workspace overview

Module 2: First Notice of Loss Configuration

• Configuring FNOL intake and data capture forms
• Managing loss type categorization and coverage verification
• Setting up automated triage and assignment rules
• FNOL workflow configuration and validation

Module 3: Claim Lifecycle Management

• Configuring claim states and transition rules
• Managing claim handling and investigation workflows
• Setting up claim task and activity management
• Claim closure, reopen, and archival processes

Module 4: Reserve Management

• Configuring reserve types and financial categories
• Managing reserve approval workflows and thresholds
• Setting up reserve adequacy monitoring
• Reserve adjustment and transaction history tracking

Module 5: Payment and Recovery Configuration

• Configuring claim payment types and approval limits
• Managing check issuance and electronic payments
• Setting up subrogation and salvage workflows
• Handling deductibles and reimbursement processing

Module 6: Vendor and Service Provider Management

• Configuring vendor panels and assignment rules
• Managing vendor performance tracking
• Setting up service requests and work orders
• Vendor invoice processing and payment workflows

Module 7: Claims Rules and Business Logic

• Configuring claims business rules and validations
• Managing automated decision logic in claims
• Setting up compliance checklists and audit rules
• Fraud indicator configuration and alert management

Module 8: Document and Correspondence Management

• Configuring claims document generation templates
• Managing document storage and retrieval
• Setting up automated correspondence workflows
• Electronic document submission and tracking

Module 9: Reporting and Analytics

• Standard Duck Creek Claims reports and dashboards
• Configuring custom claims performance reports
• Monitoring adjuster productivity and claim KPIs
• Data export and integration with analytics platforms

Module 10: Integration and Deployment

• Integration with Duck Creek Policy and Billing
• Third-party system integration for claims
• Testing and validation of claims configurations
• Production deployment and support best practices

Experience in the Industry Learn from certified DUCKCREEK CLAIMS – ADMINISTRATION & CONFIGURATION professionals with hands-on industry experience.

Backgrounds at the Top Our trainers hold relevant certifications and have worked on real-world implementations.

Clear & Effective Teaching All core concepts of DUCKCREEK CLAIMS – ADMINISTRATION & CONFIGURATION are explained with practical examples.

Hands-On Learning Focus Students gain practical experience through structured labs and projects.

Up-to-Date Knowledge Trainers keep content current with the latest platform releases and best practices.