ServiceNow Sales & Order Management

Module 1: Introduction to Sales & Order Management

• Overview of ServiceNow Sales & Order Management
• Key concepts and workflows

Module 2: Sales Workflow Configuration

• Managing leads, opportunities, and accounts
• Sales pipeline and forecasting

Module 3: Quote and Contract Management Creating and managing sales quotes Contract lifecycle and management

Module 4: Order Management and Fulfillment

• Order processing and tracking
• Integration with inventory and logistics

Module 5: Customer Engagement and Portals

• Self-service customer portals
• Case management and communication

Module 6: Workflow Automation

• Automating sales and order approval processes
• Using Flow Designer workflows

Module 7: Reporting and Analytics

• Sales performance dashboards and reports
• KPI tracking and analysis

Module 8: Integration with Other Modules

• Connecting Sales & Order with ITSM, CSM, and Finance

Module 9: Hands-on Labs

• Real-world scenarios and exercises

Module 10: Certification Preparation

• Exam tips and sample questions

Experience in the Industry Gain knowledge from experts with practical ServiceNow Sales & Order Management project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture  and cognizant  employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.