ServiceNow Workplace Service Delivery (WSD)

Module 1: Introduction to Workplace Service Delivery

• Overview of WSD and its benefits
• Workplace services landscape

Module 2: Facilities and Space Management

• Managing spaces, assets, and resources
• Space reservations and utilization

Module 3: Service Request Management Creating and automating workplace service requests Approvals and fulfillment workflows

Module 4: Employee Experience and Portals

• Employee self-service portals
• Personalized workplace experiences

Module 5: Incident and Issue Management

• Logging and resolving workplace issues

Module 6: Workflow Automation and Flow Designer

• Automating workplace tasks and approvals

Module 7: Reporting and Analytics

• Service delivery KPIs and dashboards

Module 8: Integration with ITSM and HRSD

• Linking workplace services with IT and HR processes

Module 9: Hands-on Labs and Use Cases

• Practical exercises on workplace service workflows

Module 10: Certification Preparation

• Exam tips and practice questions

Experience in the Industry Gain knowledge from experts with practical ServiceNow Workplace Service Delivery (WSD) project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture  and cognizant  employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.