ServiceNow AI Agents & AI Control Tower

Module 1: Introduction to AI Agents and AI Control Tower

• Overview of AI Agents capabilities and benefits
• Understanding AI Control Tower for governance

Module 2: AI Agent Studio Fundamentals

• Creating and managing AI agents
• Low-code/no-code development environment

Module 3: Building AI Workflows and Automation

• Designing agentic workflows and task automation
• Using natural language interfaces

Module 4: Collaboration and Orchestration

• Coordinating multiple AI agents with AI Orchestrator
• Agent-to-agent collaboration strategies

Module 5: Integration with External AI and Systems

• Using AI Agent Fabric to integrate third-party AI models
• Connecting AI agents across enterprise platforms

Module 6: Governance and Compliance

• Setting guardrails and human-in-the-loop controls
• Monitoring AI agent performance and compliance

Module 7: Analytics and Reporting

• Using AI Control Tower dashboards
• Measuring AI agent impact and operational metrics

Module 8: Industry Use Cases and Best Practices

• AI agents across IT operations, HR, security, customer service, and finance

Module 9: Hands-on Labs and Agent Development

• Building sample AI agents and configuring workflows

Module 10: Certification Preparation

• Exam strategies and practice questions

Experience in the Industry Gain knowledge from experts with practical ServiceNow AI Agents & AI Control Tower project experience in a variety of sectors.

Backgrounds at the Top Prominent corporations such as hcl, tcs , accenture  and cognizant  employ trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex subjects.

Hands-On Learning Focus Students can apply their abilities in real-world situations with the use of case studies and real-time projects.

Up-to-Date Knowledge Trainers stay current with the latest tools, techniques and best practices.