SAP Sales Cloud

Module 1: Introduction to SAP Sales Cloud

• Overview of SAP Sales Cloud (SAP Cloud for Customer — C4C)
• Sales Cloud architecture on SAP BTP
• Integration with SAP S/4HANA, ECC, and Marketing Cloud
• Sales Cloud implementation methodology
• Sales Cloud vs. Salesforce and Microsoft Dynamics

Module 2: Sales Cloud Organizational Structure

• Sales organization and territory management
• User roles and team structure
• Business partner roles in Sales Cloud
• Sales territory hierarchy
• Routing and assignment rules

Module 3: Account and Contact Management

• Account types: Corporate, individual
• Contact relationships and hierarchy
• 360-degree customer view
• Account team assignment
• Account health scoring

Module 4: Lead and Opportunity Management

• Lead creation and qualification
• Lead routing and assignment
• Opportunity stages and pipeline
• Opportunity scoring and forecasting
• Win/loss analysis

Module 5: Activities and Visits

• Activity types: Call, email, meeting, task
• Visit planning for field sales
• Route optimization for visits
• Activity journal and history
• Groupware integration (Outlook, Gmail)

Module 6: Quotation and Order Management

• Quote creation and management
• Product and pricing configuration
• Quote approval workflow
• Order creation from quotes
• Integration with ERP order management

Module 7: Sales Forecasting

• Forecast categories and configuration
• Bottom-up and top-down forecasting
• Manager adjustment of forecasts
• Forecast accuracy analysis
• AI-driven forecast recommendations

Module 8: Sales Analytics and Reporting

• Standard sales reports and dashboards
• Pipeline analysis reports
• Activity completion reports
• Custom reports and KPI tiles
• SAC integration for advanced analytics

Module 9: Mobile Sales

• SAP Sales Cloud mobile app
• Offline capability
• Visit execution on mobile
• Signature capture and forms
• Mobile dashboard and KPIs

Module 10: Sales Cloud Configuration

• Business configuration in Sales Cloud
• Custom fields and views
• Workflow rules and notifications
• Approval processes setup
• Integration with Sales Cloud via APIs

Module 11: AI and Intelligent Sales

• Joule in Sales Cloud
• AI opportunity scoring
• Intelligent recommendations
• Automated activity capture
• Deal intelligence and insights

Module 12: Real-Time Projects and Case Studies

• Enterprise sales force automation
• Retail key account management
• End-to-end Sales Cloud deployment
• Certification and interview preparation

Experience in the Industry Gain knowledge from experts with hands-on SAP Sales Cloud project experience in B2B sales transformation programs.

Backgrounds at the Top Prominent corporations such as HCL, TCS, Accenture, and SAP Labs employ our SAP Sales Cloud trainers.

Clear & Effective Teaching Excellent communication and real-world examples simplify complex sales automation and CRM configuration.

Hands-On Learning Focus Students apply skills using live SAP Sales Cloud environments with real sales force automation projects.

Up-to-Date Knowledge Trainers stay current with latest SAP Sales Cloud releases, AI selling tools, and modern sales process best practices.